FAQs about Club O
by Andrea Sparks
Published January 21, 2011 | Updated November 11, 2015
Online shopping is even better when you take advantage of Club O -- our exclusive customer rewards program. Joining Club O is easy, but you may have questions about being a member. Below are the answers to the most frequently asked questions about Club O.
Questions about Club O:
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- What are the benefits of joining Club O?
Free shipping on every order, every day*, 2 to 40 percent in Club O Rewards on every purchase, access to exclusive deals, and a dedicated customer service team are just the beginning to the benefits you'll get by joining Club O. You can read more about the best reasons for joining Club O here.
- Does Club O have membership levels?
Our customer loyalty program has two membership levels: Club O Silver and Club O Gold. Club O Silver is our free membership level that introduces customers to the perks of joining the Club. Members earn 2 percent rewards on every Overstock purchase in addition to receiving special email offers and free shipping on all orders over $50. Club O Gold requires a paid membership. At this level, members earn 5 percent rewards on every Overstock purchase, earn up to 40 percent rewards on select items, receive special email offers, and get free shipping on every order, every day.
- Is it expensive to join Club O?
A Club O Gold membership costs just $19.95 and gives you benefits and rewards for one full year. With at least 5 percent in rewards on every purchase and free shipping, many customers save far more than they spend on their Club O Gold membership. Club O Silver is free to join.
- How do I earn Club O Rewards?
With every eligible purchase you make on Overstock.com, members instantly earn Club O Rewards. Club O Gold members are eligible to earn 10 to 40 percent in extra rewards on certain items on our Club O Extra Rewards page. You can also earn extra rewards when you pay with the Club O Rewards MasterCard. When you use the card, you'll earn up to 8 percent in Club O Rewards on your Overstock.com purchases and 1 percent in Club O Rewards everywhere else. Club O even rewards you for eating out. All Club O members can sign up for the Club O Dining Rewards program. Join the program, and when you dine at participating restaurants, you'll earn 5 percent of your bill in Club O Rewards.
- Do my Club O Rewards expire?
At the Silver level, all accrued Club O Rewards will expire 90 days from the date of the most recently earned rewards. If you place an order and earn more rewards within the 90-day period, your existing rewards will remain active. If you upgrade from Club O Silver to Club O Gold within the 90-day period, you will keep your accrued rewards.
At the Gold level, your Club O Rewards will never expire as long as your Club O membership is active. If your Club O Gold membership expires, you have 90 days to renew before your rewards permanently disappear. If you reactivate your account within 90 days of expiration, any previously unused Club O Rewards will be available to you.
- What if I don't get my money's worth from my membership?
This is the Club O Promise: If you don't earn more in Club O Rewards from purchases during your year of Gold-level membership than the actual purchase price of your membership, we will give you the difference in Club O Rewards when you renew for the next year.
- Who can have a Club O account?
You must be at least 18 years old to have an Overstock.com Club O membership. Club O members can have only one membership per email address. Most members of the Club O program prefer to have only one Club O membership since Club O Rewards will only apply to the account used to make a purchase.
- Can I use my Club O Rewards with other discounts?
Your Club O Rewards may be combined with other discounts, coupons, and offers from Overstock.com, helping you save even more on your favorite products. Club O Rewards can also be used together with gift cards and in-store credit.
- How do I join Club O?
Joining Club O is easy. Just visit our Club O Rewards Program page, accept the terms and conditions, add to cart, and checkout. Your Club O Gold membership fee will be charged to the credit card associated with your account.
You can also sign up for Club O Silver at the Club O Rewards Program page. This membership is free, but you must sign up for email to opt in to the program. Your Club O Silver membership will remain active as long as you are subscribed to email.
- What if I have more questions?
*Free shipping does not apply to orders shipped to Alaska, Hawaii, or Puerto Rico or to international orders. The free shipping benefit is available exclusively to Club O Gold members.