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Furniture

cancellation Policy

  • traceykane traceykane Posted 03/01/11 03:23 AM Quote

    I would like to express my discontent with your cancellation policy. I attempted to cancel an item 8 HOURS after I ordered it, and was informed I could not cancel it, I would have to wait for the item(s) to arrive and go through the return process. This is 2 pieces of furniture!! So, in essence, I wait the 1-4 weeks for delivery of the item ordered, THEN i get to go through the return process, then I PAY for shipping, and my account gets credited 4-8 weeks after that. ????????? Are you serious??? I talked onlive with a service rep, and although she was kind, bottom line was t"that is our policy"Customer service wise?? This is SO NOT ACCEPTABLE> and i will no longer order anything from this site. I even asked wht would happen if I just wanted to switch the item to a different item from your company/site. I would STILL have to recieve, return, order, receive. a total of about 4 months.!!! This whole order could have been cancelled, I do not beleive for one minute it was on a truck 8 hours later. I am upset, disgruntled, and pist.

  • kaptainkarma kaptainkarma Posted 03/01/11 09:51 AM Quote

    Hi traceykane, We're very sorry about this experience and we'd love to help. Would you please email your order number to community@overstock.com? We'd like to turn this experience around for you.

  • ripeoff11 ripeoff11 Posted 09/07/11 01:56 AM Quote

    did this get handle they will lose customers to this cancellation policy i will be putting my experience on my youtube blog

  • stevie07 stevie07 Posted 09/07/11 06:21 AM Quote

    Hello ripeoff11, Thank you for your post. We apologize for any inconvenience caused and would like to discuss the issue further with you. Would you mind sending your order information to social@overstock.com? Thank you!

  • alamon alamon Posted 08/04/12 09:21 AM Quote

    I just went through the same terrible cancellation experience and I am deeply disappointed. The customer service does not show any care for the customers. I submitted my order last night (two large pieces of furniture), and this morning realized that I ordered the wrong size. It seems common sense to cancel/change the order while it's still processing, rather than get it shipped, return it, order a new one, and wait to have it shipped again. Now it's not only my family who will think twice before ordering anything from Overstock, but also our friends whom we warned. This cancellation policy is not fair nor acceptable and is not gaining Overstock.com new clients for sure. I am very displeased with the (lack of) service I am receiving.

  • busterblueth busterblueth Posted 08/04/12 10:06 AM Quote

    Im so sorry to hear about your experience, we would be happy to look into your situation and see what can be done. Unforutnately by trying to process our orders so quickly it can be difficult to cancel the order before it has been loaded on the truck for shipment.

  • alamon alamon Posted 08/04/12 11:20 AM Quote

    Thank you for your response. The sooner my order gets looked at the better. My order number is: 114810011. I look forward to see this issue resolved soon.

  • urquattro83 urquattro83 Posted 11/03/12 07:34 PM Quote

    I'd like to cancel order number 117218108, if you would please support this request, thank you.

  • xxxleolionxxx xxxleolionxxx Posted 11/04/12 09:29 AM Quote

    Hello urquattro83, We would be happy to see if the order can be cancelled however it cannot be guaranteed. Due to our commitment to process orders quickly, there is a short period of time in which you may cancel your order. Usually only 30 minutes after the order is placed. Please send your information to social@overstock.com or contact us by phone at 1-800-843-2446. Please visit go to the following link for information on our cancellation policy: https://help.overstock.com/app/answers/detail/a_id/15

  • marine6531 marine6531 Posted 11/30/12 02:45 PM Quote

    I wish I would have read this before ordering from this company. This is the most rediculous policy I have ever heard of. I ordered my product less than 24 hrs ago. The email I got says it will not be shipped for over another week, yet when i chatted with a representative they said it could not be cancelled. Why? why is it so impossible from stopping an item from being shipped that hasnt been shipped yet...and wont be for days. It would be different if it were wrapped up, stamped witha tracking number and just waiting on a truck to come pick it up. that I could understand. But this thing hasn't even been picked off the shelves yet. My chat rep claims to have sent a email to the warehouse stopping the order but when i asked for her info to be able to contact her again convientently the chat must of had issues cause she wasnt answering me questions and just wrote "since i have received a response I am going to disconnect" meanwhile i was responding the whole time asking for her info!

  • zephyrzen zephyrzen Posted 11/30/12 05:34 PM Quote

    Hello marine6531, We apologize that the order cannot be cancelled right away and would be happy to assist you with this. Please email your order number to social@overstock.com.

  • janna13 janna13 Posted 01/25/13 10:01 AM Quote

    I called one HOUR after ordering...it was at 10pm at night and I simply wanted to change the order!!! I ordered king size quilt for my grown daughter...then sent her the order email. My daughter tells me I ordered wrong thing. I get on CHAT with customer service and she says I cant cancel. ..order has been processed. Seriously????????? You have a computer system that is so outdated you cant cancel an order that was placed an hour earlier???? Its been processed I was told. SO WHAT! It wasnt shipped!!! It was Sunday night at 10 pm!!! I asked for a credit.. "No, We Cant Do That..."...Then, I asked to simply change order to what my daughter wanted instead. "NO" again..You MUST receive item and return it at your cost! BUT we will give you a 10% discount off of your next order. Excuse me OVERSTOCK..this is NOT good business practices and few people will REORDER from a company that has a system that cant cancel or change an order within a certain time frame! At some point OVERSTOCK you will have run through all your NEW and unsuspecting customers and your repeat customers will make a mistake in their order and will get this RESPONSE...and one by one you will ruin your entire business. In my opinion this means YOU dont care...you are simply in business to make a lot of money FAST and you have no intention of forming ANY repeat customers!

  • xxxleolionxxx xxxleolionxxx Posted 01/25/13 11:00 AM Quote

    Hello janna13, I'm very sorry that you were unable to cancel or change your order before it had shipped. Due to our commitment to process orders quickly, there is a short period of time in which you may cancel your order. Usually only 30 minutes after the order is placed. At that time the order information would be sent to our warehouse and they prepare the item for shipping. For additional information on our cancellation policy please see the web address I provided below. When you receive your item we would be happy to see what we can do for the return if you send your order information to social@overstock.com. https://help.overstock.com/app/answers/detail/a_id/15