Hello jexxixa, Thank you for your post! We're more than happy to assist you today regarding our return policy! If it is a result of our error; such as damaged in transit, defective, incorrectly delivered, etc. we will cover the return shipping costs. If for some sort of reason; you change your mind or the color wasn't quite right you have the option to use our return shipping label or you may return the item on your own. Unfortunately were not able to provide you with the exact costs of shipping as it varies with the weight. As a courtesy; we would be more than happy to waive the return costs if you needed to initiate a return. Please contact us if you choose to go forth with a return so we may initiate the return at no cost to you! Have a wonderful holiday weekend!

Wow, that's wonderful! Totally sold. :-) I will try to choose something soon... I just have to find a rug my husband and I can agree on. Only slightly harder than negotiating peace in the Middle East. Thanks!!

Good morning, Stevie. Would you be willing to extend that offer to me as well? I'm very interested in a rug for our nursery that I'm putting together, but there are no reviews on the particular one I'm favoring and am a little nervous about it? Thank you!

Hello kellvis1m, Yes I would be more than happy to make an exception on your behalf as well. This offer will cover all rugs excluding rugs categorized as our oversized items. Please let me know if you have any further questions or concerns! Have a wonderful day!

Hi stevie07, would you be so kind to extend the same offer to me as well? We just changed our dining room floor from carpet to hardwood and this is the first time I have to make a big rug purchase (a runner and a 5x8.) I'm particularly concerned about rug shedding and the colors; shopping online is hard not being able to see it in person and it would really make this purchase easier knowing that I don't have to worry about paying a lot of shipping back if it doesn't work out. Thank you so much!

Hi brioney83, thanks for posting on the Overstock.com Community forums! We would be happy to provide you the same one time courtesy for this order. If you need to return it please contact us at that time and we would be happy to help!

Hi. I'm looking at buying a rug, too, but am nervous about the color matching my couch, etc. I see that you are offering a one-time courtesy free return if my purchase doesn't meet my needs. Can I take you up on this offer, too? And if so, how do I go about redeeming this offer? Thx

Hello Stevie, like the others, I also have the same fear of purchasing rugs online. It seems like you offer great quality rugs and most people seem overall pleased through their reviews. I would like the peace of mind knowing that I can return at a one time courtesy. Would you please extend the offer to me aswell? Thank you!

Hello elbow123 & maismania07, We would be happy to provide you with the same courtesy as one time exception. We hope you end up liking the rug purchased however if you need to have a return initiated; please feel free to contact us at that time and we will be more than happy to help!

That's an offer you can't refuse! I'll be deciding which one by this weekend... Thanks!

Of course! We're happy to help! Have a wonderful weekend!

Hi Steve, is there any way that I can get a courtesy return? It's my first time on overstock and I recieved a rug that the color is not right. Any help would be appreciated, i'm fairly new to the world of online shopping! Thanks!

So I am trying to decide on a rug too -- first time shopper -- and wondered if you could extend the free return shipping to me also? Thanks

Hello alexx87, and jjsmith527. Thank you for your post on Overstock.com forums. If you would to contact us at 1-800-843-2446 to set up your returns we can certainly extend this offer to you as well as a one time courtesy. Please let us know if you have any questions.

Hi -- I just saw the thread and want to order a rug for our new baby nursery but I'm not sure the color is going to work with the wall paint that we just had done. Can you also extend the one-time courtesy return shipping if the rug doesn't work out? Thanks so much!

Hi hokiewife, thanks for posting on the Overstock.com Community forums! We would be happy to provide you the same one time courtesy for this order. If you need to return it please contact us at that time and we would be happy to help!

Hi, I'm also shopping for a large area rug online for the first time, and I too have been hesitant because of concern about return shipping. If you are still extending the one time courtesy free return offer to shoppers, I would really appreciate having that as well. Thanks in advance!

Hello fromiowacity, yes we would be more than happy to extend the offer to you as well. Please feel free to contact us if you need assistance with initiating a return! Have a wonderful day!

Hello Mr. Stevie07-I am a new customer to Overstock.com and have also had concerns, as Jexxixa, regarding return shipping if in the event the area rug I purchase is not right for my living room. Would it be possible for you to extend that same courtesy to another "newbie?"