Hello surfisher53, thank you for posting to the O.co community forums. We would be happy to check on the status of your order. Some items have an extended processing timeframe due to the nature of the item or where it is shipping from. Please email your order number to social@overstock.com and we will be happy to help

I had the same problem, order also not processed except after 1 week, and now over 2 weeks, no ring! I would be perfectly fine with that if the S&H was reasonable but because it is DHL to Canada I paid $20 plus $48 for tax (which should be around only $25) and duties!! so a total of $70 to get the ring shipped and still nothing after all this time!

Hello lobyy143, We would like to assist you further! Would you please contact our International Department directly at 1-801-559-3816 and we will be more than happy to see what the delay is!Thank you for your patience.

I have a similar story, but I am now into my 10th day of waiting. What is even more frustrating is, the website claims that my 2 seperate orders have been shipped, but the tracking number information is incorrect, and I'm not able to track it through DHL. I'm wondering how long I should wait before I send up the red flag.

Hello mcgoo43, I am sorry to hear about the lack of updates for your order. I have accessed your account and will be in contact with our warehouse to determine the status of your order. I should have an update for you within 1-2 business days.

SIMILAR story here, I ordered my ring on 22nd, it is saturday morning, 3am. and i contacted on Monday, i was told that the SHIPPING WITHIN 1-3 BUSINESS DAYS dosn't include SAT and SUN. ( but they are doing business on SAT AND SUNDAY ) , so today is TUESDAY ( almost end ) it is still PROCESSING. I am giving it another day with is TOMORROW.. Oco RETURN policy said that if customers delay the return , then they wouldnt get a refund for the RETURN, ( as a punishment). so what we should do to PUNISH O.co for delaying shipping?

Hello mikeandping, Since the order was placed on the weekend, the processing does not begin until Monday. This item will ship by tomorrow and you will receive an automatic update via email.

thank you for your reply, I always like the customer CARE team members, they are patient, and they take time to explain.

No problem! We're happy to be of assistance!

Yeah I'm in my sixth day of processing now. I ordered a cat scratching post that was supposed to be here for Christmas, and now two day after Christmas it's still processing? Seriously if it's going to take this long just to process how long is it going to take to finally ship and get here? I've ordered lots of things off of many different sites and this has to be the worst online ordering experience I've ever had.

Quote alexorr:

Yeah I'm in my sixth day of processing now. I ordered a cat scratching post that was supposed to be here for Christmas, and now two day after Christmas it's still processing? Seriously if it's going to take this long just to process how long is it going to take to finally ship and get here? I've ordered lots of things off of many different sites and this has to be the worst online ordering experience I've ever had.

Hello Alexorr, I apologize for the problems you are having with your recent order. If you could forward your order information to social@overstock.com we can certainly take a look at this for you and find out what is going on with this order.

Same here! Day 6 of processing. What is most frustrating is that I have already been charged! Overstock should not charge you until the order has SHIPPED!!!!

Hello bethy2120, We apologize for any inconvenience caused and would be more than happy to check on the shipping status of your order. Would you please email your order number to social@overstock.com? Thank you!

I have ordered my bag bean chair on Tuesday with the hope it would be here for weekend ! On Wednesday, after a day of processing, I called the customer service and was told it will take 10 days to process and 10 days to ship. 20 days to shop for an item ?! This is ridiculous! My first order from overstock and definitely the last !

Hello thegoodbyte, We apologize that you were not familar with the shipping timeframe. Some items are manufactured or shipped from another country and can take the 1-10 business days to be in transit. We would be happy to assist you further. Please email your order number to social@overstock.com.

Order processing for 9 days!! No feedback or info from overstock after numerous attempts to find out status. Won't buy from here again!

Hello emilyaustin84, I'm very sorry that your order is processing. If you send your order information to social@overstock.com we would be happy to check what is going on with your order.

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i ordered a table for my tv on 4/6. they say they shipped it out on the 9th. STILL have not recieved the damn thing...what i really wanna do is return the damn thing and get my money back....