Terrible service! Received a email with tracking number linked to FedEx, showed that item ordered was going to Walnut Creek. I don't live in Walnut Creek, act# and information is correct and FexEx is telling me the item is not mine. Contacted O.com and they tell me it is my item but the address is incorrect. I told them that I had FedEx on the phone and they are saying it is not my item. After being placed on hold the CS comes back on line and says he must contact the Warehouse and someone will call me. I do not receive a call by a live person, but I did receive a automated call telling me the problem had been resolved. The CS Justin stated they would overnight the item to me since it was to be delivered on Friday. I check my tracking number the next day AND sure enough the item is still going to Walnut Creek and of course it is not next day. I call again and speak to CS Glenn. He tells me that he will have to contact the Warehouse and someone will call me back. I then received a email TELLING me that O.com has closed my inquiry because they think everything is resolved. I then check the tracking number and sure enough the destination is STILL Walnut Creek. I then call O.com and speak to CS Yvonne and she confirms the destination of Walnut Creek. I ask to speak to a supervisor. The supervisor says, yes going to Walnut Creek, I need to contact the Warehouse, I promise someone will call you. I then receive a call telling me that the tracking number has been updated because they have given me the WRONG tracking number. In addition I will receive the correct tracking number via email. Now it is Saturday, I called again regarding the WRONG tracking number and now the "new" tracking number shows the item is now delivered to Walnut Creek AND my item will not arrive until 2/7. The CS was very proud of the fact that all in all they are delivering within their stated delivery period. Woohoo! Truly a proud moment for Customer Service! NOT!!!!!!!!!!!! I will be purchasing locally from now on. Thanks for giving me another reason for not buying from a faceless, numb, "company."