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Overstock is clueless
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I ordered the Dragon Age 2 Signature Edition for Xbox360 though Overstock. They shipped me the standard editon. They were not even selling the standard edition when I purchased it, yet they just changed my order details to show I purchased standard, but I have a print out of my order showing it was the Signature Edition. Now they say they are sold out, that is why they shipped the standard edition, they one they were not even selling. They say all they can do for me is a return for refund. This is bad business, I will be contacting the bbb over false advertising. This was my first, and now ONLY purchase I will ever do with Overstock. I will be telling everyone I can not to shop there either.
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LOL, they still are not selling the standard edition, even though that's what they shipped me.
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LOL, now they removed the words Signature Edition from the product title, yet the picture still shows the Signature Edition. This really shows how clueless Overstock is about this issue. I should have just ordered though Amazon, like I always do. I
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Hi beingtheduke0, We are very sorry that you've had this experience and we'd like to help. Would you please email your order number to community@overstock.com so that we can try to turn this experience around for you? We'll also make sure that our video game department becomes aware of the image discrepancy and corrects it. Thank you for making us aware of the problem.
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I too have the same problem. I ordered the signature edition, got am email confirmation that it was the signature edition, then spoke to two people on the phone confirming it was the signature edition. Only to receive my package today and find the regular edition I could have bought anywhere else with no shipping ( Which should NOT have been charged to me, since it was my first order ) charges. If I had gotten this at Amazon I would have gotten an additional bonus item, and free day of shipping. I'll be returning the game as soon as shipping label prints, and pay for something to ship the game back in. Guess I know where I will be ordering my games from now on.
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Oh, we are not the first, and I'm sure will not be the last people that this has happened to. If you check, they still can't figure it out, and are displaying signature edition covers in the item pictures. At least they removed it from the title lol. I am going to respond with my email, and see if they have another solution besides a return, which I doubt will be the case. Amazon, save us, why did I ever stray? (Oh yea, because Overstock confrimed, and promised something Amazon couldn't. I should have known.)
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I too had the same issue. They pulled a good old bait and switch with a whole bunch of people. I too should have ordered from Amazon. Overstock let me keep the regular edition and refunded me the difference in price, but not the shipping. They, in my opinion, should have done alot more, since I too lost out on the items you get from the Signature Edition. They left the pic up of the other one for over a week after my issue, I feel sorry for all the other people they roped in with it. One thing I disagree with you about is the fact that they are clueless, I think they totally knew what they were doing and made money off each and every one of us that they lied too. Thumbs down Overstock! I will never order from you again.
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Happened to me as well. Preordered the Signature Edition. Even my e-mail confirmation says Signature Edition, but they shipped me the regular version. I contacted customer service, and was told they have no more Signature Editions. I was offered either a $10 credit towards my next purchase or return for full credit. I returned it and am still waiting for my credit. Last time I will be preordering a game from Overstock, that's for sure. Should have stuck with Amazon.
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Update: I was partially refunded. They kept the difference of the return shipping. Seriously. I contacted customer service via chat to get the $6.62 back for the shipping, and they were quick to refund me that. Just wanted to make anyone else aware that is going through the same return... I'm sure there are many of us. Also, I'd like to give an open thank you to EA. I had contacted EA asking if there was any other way to get the Signature Edition extras, explaining the whole preorder fiasco here at Overstock. A CSR quickly gave me a code to redeem in XBL to get the extra stuff. That's awesome!
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I opted to return the game, then find a Gamestop that had pre orders not picked up. I luckily found a signature edition for both PS3 & 360, got the 360 edition. I send my copy back to Overstock within a day or two. Almost a month later I hadn't received any refund. Find out their crack staff continues, they received my game and somehow didn't manage to issue my refund. 16 days later, if I hadn't checked they probably would never have. Seriously?!! I was given a $10 credit for my troubles. $10 won't cut it, you guys can take it back. Fool me once...
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