We're so sorry that you've had this experience and we'd love to help. Would you please email your order number to community@overstock.com? We want to make sure that you get a working replacement and hopefully turn this situation around for you. Thank you!

I must post that I Too purchased a tv from Overstock had an issue with it. They rectified this problem making me feel the customer comes first. Be patient. You will like the treatment and resolution.

I purchased a 27" Samsung HD tv syncmaster and it has been perfect from day one.

I don't know the proper forum for this post, so I'm using this TV forum. I'm impressed that a real person representing Overstock reads and replies to the concerns of customers and offers solutions. This is rare indeed. I suspect hundreds of items are shipped out daily and mistakes will be a part of the quantity shipped, either by Overstock or the carrier. Also, I have purchased items locally, new in the box, and found damage only after opening the box and seeing the item. Thanks to all the Overstock folks for taking care of business after the delivery. No doubt your concern has saved many accounts and calmed many upset customers.

Hello xdyz12, we really appreciate when a customer actually takes the time to give us feedback so that we know what we need to work on and what we are doing right. We appreciate your business, and we hope that you'll continue to give us opportunities to serve you. If there is anything else that we can assist you with please let us know! Have a wonderful day!

On April 26, I bought a TV from Overstock's website but the seller was game-na.com. In the completion of the purchase, I asked the TV be shipped to an address other than my home. After accepting the information on my credit card and charging my account, I waited several days to be notfied that it had been shipped. Finally, I sent an email to see what had happened to the order. I was informed by return email that they couldn't ship to an address other than the credit card billing address!! So I said I was sorry but that I couldn't take delivery and to cancel the order and credit my account. On May 16, I wrote them again since no credit had been issued. On May 23, I got an email saying that I was supposed to receive a credit back and could I give them my name that it was billed under. So I did that. Still nothing. I called the phone number several times, always a recording. I emailed several more times, still nothing. I did complain to Overstock's customer service and received a nice letter advising me to contact the FBI as there was nothing they could do. But I'll bet that game-na.com is still selling televisions on Overstock.com. I am furious!

Hello slick5396, We apologize for any inconvenience you experienced and would like to make this issue right with you! Would you mind sending your contact/order information to social@overstock.com? Thank you!