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phillyguy05 Posted 02/16/12 12:34 PM Quote

I have purchased a pair of Aerosoles boots for my wife in her size 6 like all Aerosoles boots (currently wearing a 6). Now I can not return the boots for an exchange of a 1/2 size higher. Makes me lose faith in Overstock.
stevie07 Posted 02/16/12 12:55 PM Quote

Hello phillyguy05, We apologize for any inconvenience caused and would like to discuss the issue further. Would you please email your order information to social@overstock.com? Thank you!
phillyguy05 Posted 02/16/12 01:28 PM Quote

I have forwarded the information as requested.
stevie07 Posted 02/17/12 06:28 AM Quote

Perfect! Looks like we have a member of our team looking into this right now! Thank you for your patience.
phillyguy05 Posted 02/23/12 01:03 PM Quote

Today is Feb 23rd and I still have not heard anything from a rep. Another example of poor customer service.
stevie07 Posted 02/23/12 01:56 PM Quote

Hello phillyguy05, It looks like we have made serveral attempts to contact you however have not been able to get a hold of you. At your convenience, please contact us directly at 1-800-843-2446 and we'll be more than happy to help you.

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