Customer Care is Worse ever
I placed an order after 10:00pm . Decided the rug was the wrong color , first thing the next morning -8:00am called customer care to cancel . The employee on the phone said she would try but could not guarantee the item would be cancelled . It had NOT been processed yet ! I mentioned that and said can't you just call the warehouse or wherever an cancel the order . Again she said she would try but no guarantee . So needless to say it did not get cancelled . I was able to call Fed Ex once the tracking number was posted and have it intercepted and returned to the warehouse . BE WARNED it is extremely expensive to return anything to Overstock.com if it gets deliver to your home . Thank goodness Fed Ex is a reliable company . After a few days I got notice the item was back in warehouse . I called customer care again and asked about my refund . Said it would be in my account in 5 days , a week later no refund and chatted with customer care , again they said it would be there in 5 days . 2weeks had passed and still no refund . Chat again this time the chat guy said there was no return info in my file since I didn't use the return label they had sent via email . I explained it was NEVER delivered . I had contacted Fed Ex and they sent it back in route . Thank goodness I had the incident # from Fed Ex or I would have been screwed . I will NEVER do business with Overstock EVER again . I will post on FB and tell all family and friends to avoid this Company ! My advice to you is do not purchase anything you may want to return . It is not worth the hassle....
Hello koko13, would you be willing to send your order number to email@example.com? I would like to review what happened and have the agents coached appropriately. I am very sorry for any frustration that we caused.
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