Quote grammychristine:

I now remember why I stopped ordering anything from "O" if you might have to return it. I purchased an area rug, and mistakenly ordered the wrong size, way to small, when it arrived I immediately knew it was not what I needed, never opened it, went online and printed a return shipping label and shipped it back.I was going to order anoter one in a larger, correct size, but wanted to wait for this adjustment to clear my account first. They received it and only refunded less than half of what I paid! I am furious! Last time I shop "O"! That's a hell of a restocking fee! This happened once before and again it was an item that I never even opened and they told me that it was not returned in "unused" condition. How do we prove what was returned was never opened or used. Godforbid if you actually used it and it did not meet your satisfaction, what kind of refund you you get if any. So, buyers beware "O"'s free shipping is great but don't try and return anything and get your money back.

Hello Grammychristine, I certainly apologize for any inconvenience caused by your recent return. If you would like to send your order information to Social@overstock.com we can certainly take a look into your return for you.