I am both dissatisfied with both the service and the quality of the Necklace, for the amount I paid for this item i do except it to have a proper clasp, not a hook, and that I ordered a braclet to match at the same time, which has not even arrived and yet the money has been taken out of my account. I didnt even receive an email confirming either of the orders, and yet the comapny can take money out of my account without even delivering the goods