I don't know who packages your goods, but you should have someone check the quality/condition of each item before it is shipped. The bowl I ordered had a noticeable chip in the rim - very obvious - and certainly not acceptable. It should never have been shipped in that condition.
My bowl arrived broken in pieces. While I imagine that O would have replaced this, given that a previous reviewer stated that hers arrived broken as well, it didn't seem worth the effort.
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