Second rug I ordered from Overstock and am extremely disappointed. The rugs look nothing like those shown on the website. The website images are color enhanced, the rugs when delivered have completely washed out colors, blue is dull black, red is the an ugly shade of maroon. The rugs are quite expensive and cost a great deal to ship back to Overstock. I have ordered other items (not rugs) from overstock and have been satisfied in the past. I would strongly advise against ordering any rug from overstock as the item you see on their website in no way represents what they send you. Overstock should be reported to the better business bureau for running this costly bait and switch scam
While the rug itself seems to be of good quality, the colors are not at all close to what was depicted. I had noted a similar review, but thought that perhaps there had been a one-time mistake, and the other reviews were positive. Unfortunately, I should have listened to the one negative review that warned of the misrepresented colors. The rug is listed as "Red/Navy" and the colors in the photo are vibrant. The rug I received is dark rusty red/brown and navy that is almost black. It is a very drab, dark brown-black tone rug. I am attempting to send it back, but have been referred out to a special large purchase division that was not open the day I called. I will have to wait 2-3 business days to find out how the return will be handled. Very disappointing, little bit of a headache.
I would have kept this rug, but the color was wrong. The pattern was correct, the size correct, but the colors were rust/black/turquoise instead of red/navy/aqua. The photo was much nicer, so it was returned. I was charged return fee, but better than get stuck with a whole new color scheme for my living room. Customer service suggested that the image on my computer screen might not look exactly as the rug received. The stated color speaks for itself, and should have been the dominant rug color.
This rug is just fantastic. I'd never ordered a rug of this type online and was a bit worried. But after it was unfurled, I was blown away by the quality. The colors are more lush and muted than in the picture - not too bright, which would be cartoonish. The detail is even more remarkable in person - lots of things you cannot even see in the zoom-in on the photo. It's a very rich-looking rug and totally makes the room. Practically speaking - It is soft to the touch and wonderful to walk on. And because it is a hand-knotted rug, there is zero shed, which is another plus. If you buy this rug, you will not be disappointed.
- Did the color match the color displayed onsite? yes
- Please tell us about the quality of the product. outstanding
- How accurate was the sizing? very accurate - 8x10 rug pad fit perfectly underneath
I ordered believing I would receive a rug with similar color to the one pictured. WRONG. The rug I received is Rust, Brown, Black and Tan. The pattern is correct but I want the bright colors to contrast with my dark leather furniture and dark wood floors.