Well made, sturdy and able to handle four bicycles without concern of product failure. The tilt feature is great since I use the hitch on my F-150 Supercrew without obstructing access to the tailgate. I did add some some additional scratch resistant tape to the mounting points considering the kids are not as careful when loading and unloading the bikes.
We've only had a chance to use the bike rack once, and it worked well. The only issue I found was the design where the ball is to be fastened to the receiver tube. The receiver tube is cut at an angle and you can't get a wrench or socket in there to torque the nut on the ball as required. When I contacted Swagman about this issue I was not impressed with their solution, "Jam a screwdriver inbetween the nut and the tube and tighten the ballside." Not exactly the best way, how can you properly torque the ballside?? My solution was to remove a very small (approximately 1/8"-1/4") of the metal from the bottom side with a grinder to be able to slide a socket on the nut. Then repaint the bare metal to protect against future corrosion.
This rack was sold to us by a trailer place and mounted to a hitch on the back of trailer. Three out of four bikes did not fit. Bought adapters so women's bike would fit. the bike were properly mounted as per directions, yet the moved wildly on the hitch. The pin in the receiver can not be adjusted. other nuts loosened and could not be tightened. We were pulled over by the police, because they thought there was a safety issue. The bike closest to the hitch bent the hitch and fell out, thankfully it was chained to next bike. the bike and trailer were scatted in this incident. On cross country trip, bought a different brand and style from Walmart, ***, wheel tie down. working very well.
Please tell us about the quality of the product. Did not perform
Was the product free of any manufacturer defects? not as used
I ordered this bike rack and couldn't wait to receive. We attempted to put 4 bikes on rack however it wasn't going to happen. 3 of the bikes were considered over-size frames so the rack wouldn't close. It is better suited to slender frames with maybe 1 oversize.
Thank you for contacting us sammcoh. Features include capacity of 4 Bikes, mount: 2 inch receiver rack and fits class 3 hitch. Please let us know if you have any further questions.overstockcustomercare1 on Jul 20, 2013
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