The first item arrived appearing as though it had been hit by a wrecking ball...LOL When I contacted Overstock, they were very supportive. The fact I had taken pictures certainly made it easier for both of us...the second unit arrived in perfect working condition...Thank you Overstock...you have earned my trust and future business! :-)
All three exercise cycles looked as though they had been reshipped after someone else had returned because of problems with plastic cover on fan wheel , cracking or breaking when putting together. All three the sealed package of bolts and nuts and loose items had been opened and taped back up when returned.
I received the bike in a moldy box which looks as if it had been tampered with. Once open, several pieces of hardware to assemble the bike was missing. The actual plastic yellow frame was severely cracked and damaged. I sent the bike back and Overstock quickly sent out another replacement. Again, the new bike was cracked on the frame in the same place...which leads me to believe that this bike is defective and was either stored improperly, and/or the plastic is weak and susceptible to breakage.
Usually leaves our warehouse in 1-2 business days. *
Items must be returned in new or unused condition and contain all original materials included with the shipment. More details
FINAL SALE EXCLUSION: Items marked as FINAL SALE are not returnable unless the problem you experience is the result of our error.
Our standard shipping method is ground shipping. We also offer expedited shipping for most items. Your final shipping cost and estimated delivery timeframe will be available at checkout.
Standard shipping details
Expedited shipping details
* For your safety, some orders go through our loss prevention department. If we select your order for this process, we will immediately notify you that there may be up to a 3-day delay on your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.
Type your tag below and press enter or comma.