First set arrived in an open box with missing and broken pcs. At first Overstock didn't appear to be interested in replacing it as the rep insisted they do not sell used items - well, I have first-hand proof that is not true. After I got upset, she agreed to send a new set. It arrived in good condition but this set is of very marginal quality. I would recommend going to a real toy train dealer and spending the same money on a much better quality product which is what we did while this set gathers dust in the closet.