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The first one arrived on time, inside the single carton as it was shipped from the manufacturer. I unpacked it and found one of the hinge pins rolling freely on the top. I re-inserted the pin but it wouldn't go all the way, so it was not going to stay put. I chatted online with customer support, who issued a replacement order to be expedited, and emailed me a link to my prepaid UPS shipping label for the defective one. The replacement arrived in two days! This time the manufacturer's carton was packed inside a larger (and firmer) carton and protected by bubble-wraps. Upon opening and inspecting, I found the poker chip case to be perfect quality, with no flaws at all. I just used it for our monthly poker game and everyone was impressed-especially after I told them the price. Buy this box with confidence that if anything is not perfect, Overstock will stand by it and make things right for you. I was so impressed I told the customer service rep that her level of support was at ...
I ordered this for my boyfriend as a Christmas present. When it arrived...in only 3 days....I was thrilled! No flaws or scratches. The wood is beautiful and the quality is outstanding. He has it filled with 500 chips and has it displayed next to his poker table. Would not recommend for a traveling set, but a beautiful showpiece.
Everyone has enjoyed keeping the poker chips orginazed.
This is a very nice looking box but as soon as I opened it the metal bar that holds the hinge together fell out. I found it on the floor after some searching and slide it back in but because the other end is not "mushroomed" it will continue to slide out if you are not careful. Also, the lock that is on the front is very cheaply made and I don't use it for fear it will break at any second. The handles are well constructed but given the weight of over 500 chips I wonder how long it will last. I would not advise using this to haul these chips around to another persons house but just leave it sitting in your poker/game room and you will be very happy.
Excellent case. It is even better than I expected. The delivery took place here in Brazil too quickly and without problems. Congratulations and thanks to Overstock.
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