I love the machine, but had trouble with the electronics on my second use. Something appeared to short out right after I began my workout and even after disassembling it I couldn't get it working. The good news is that I called the company and received fast, courteous assistance. They shipped a new console within a few days and I've had no trouble since.
Assembly wasn't difficult, and I even moved this 240 something lb. machine into my house by myself. It has wheels and an area to grip on the bottom of the back feet. Not bad for a 48-year-old female... I also assembled the whole thing alone in about two hours. I definitely could have done it much more quickly with help, but I was anxious to use it.
The workout on this machine is great with many challenging levels and options. I was afraid I'd be disappointed after using the one at the local gym, but happily, I like mine better! It's smooth and the dimensions don't cause any pain during or after use. My only complaint is that the console stops my program completely if I have to jump off briefly. If I'm only a couple of seconds, it stays on, but any longer than that and I have to start an entirely new program. I've learned to check the clock before I start in case I'm unaware of how long I've been on it when it shuts off. Otherwise, it's a great piece of machinery and I'd definitely recommend it.
Vawny
Tidewater region of Virginia