5 person - Hot Tubs & Spas
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Thu Feb 03 00:00:00 MST 2011tlawlor Rating:5.0
I haven't bought this tub so I am looking for anyone who has. This is actually a Laguna Bay X12 and, according to their email, it should use about $16.50 in electricity a month. Does anyone have any experience with this model who can comment? Comment on the quality as well as the energy usage. How was it to set up? How was it to move? Does it look like it will last for years? Thank you.
Tue Dec 13 00:00:00 MST 2011mp1013 Rating:5.0
This hot tub is great, it has a lot more jets than my previous tub and is very therapeutic, we use the tub 4-5 day out of the week. We hooked the up power, filled the tub and hit the power on button and the tub started and has worked perfectly. The only problem that I have had product is some of the stitching on the cover came loose and the hold down strap came loose from the cover, I contacted the cover mfg and they offered to fix the cover no problem after the warrant form was filed. The other problem that I had was the delivery of the tub, the freight company's truck was to small to fit the hot tub in first time, the second time the lift gate broke when they got to my house and they couldn't unload the tub and the thrid time never showed up. I contacted customer service and they took care of the problem and compensated me for all of the problems and my time and then tub was delivered on time without damage.
Tue Oct 02 00:00:00 MDT 2012tepman217 Rating:5.0
I took a chance on buying such an expensive item sight-unseen and it was worth the risk. It's a great spa, and I've never had one before so I was worried that I would not be able to set it up properly. Of course my electrician did the electrical work, but I was able to drain it, fill it, add the chemicals and swim that day. I say swim because this thing is so big its practically a small pool for kids. Money well spent - very happy.
Mon Jul 16 00:00:00 MDT 2012bastew Rating:5.0
This is a great hot tub for the money. Take a look at the competitors and you will find this one (through Overstock) costs thousands less. We initially ordered the model below this and were not satisfied. Due to issues with that model, we returned it and ordered this one. Even though this has more jets and the same pumps as the lesser model, the power is directed more appropriately and the jets are more effective. It comfortably fits our family of five. The MP3 jack is a nice plus (good sound to the speakers). We are very happy with our purchase. It is definitely worth paying the extra $1,000 to upgrade to this model. It was also worth purchasing through Overstock who has a customer service department that is second to none. A couple of things to note (easily fixed so I did not ding them on the rating). Our speaker wire had to be wiggled to fix a loose connection that was causing distortion (simple fix). The manufacturer forgot to plug the light into the power panel (simple fix). Some of the exterior panels came damaged (Overstock was great to work with on getting the replacements). Also note that the exterior tongue and grove panels are stapled from the back side into nailing strips. During shipment, the panels vibrate lose from the nailing strip and have a tendency to slip out of place. When our replacement panels come, we will take all side panels off and refasten the panels. A little nuisance, but again, this is a great hot tub and that should not dissuade you from getting it.
Wed Dec 25 00:00:00 MST 2013jar3148 Rating:5.0
This is a great llittle hot tub. Not only does it plug into a 110v outlet, it has a nice appearance, and a decent # of jets :) It is not large, but can seat 4 adults comfortably. This was very easy to set up *read previous reviews that helped located instructions under side panel* all you need is a level spot and a 110 outlet!
Sun Oct 25 00:00:00 MDT 2009hummingbird1301 Rating:4.0
The hot tub arrived exactly as advertised. It appears to be excellent qualaity; and while we haven't been able to get in yet (water too cool), we anticipate enjoying it soon. Controls are easy to use, jets strong. The only problem we had was the directions for installation and filling. The instructions are on the inside, under the outter panel. You need to remove the panel (which you have to do to get to the cord anyway) lift the insulation fabric, and locate the bag with directions inside. The manual includes directions for several models and there is no clear "first, do this; then this;' and finally this". They seemed to jump around and there is not a diagram of what each knob, etc. does. The parts list in the back shows items for ALL models, not just the one you purchase. Air locks when filling were mentioned, but we had to read directions several times to figure out what to do about them.All that said, we are very satisifed. I would recommend the product, and will add that the website for the manufacturer was very helpful in sorting out some of the questions we had.
Tue Apr 12 00:00:00 MDT 2011nadineladd46 Rating:5.0
We're very happy with our hot tub. Have used it for about a month now and have no complaints. It would be good to note though, that the power cord and instruction manual are inside the hot tub cabinet. So a drill is needed to remove the outside of the tub cabinet to get to these items.
Mon Aug 08 00:00:00 MDT 2011gfam Rating:5.0
We bought this hot tub because it looked like a great deal. Once it arrived, it was better than we had expected! It heats up rather quickly (Going from 81 degrees to 101 degrees in a few hours!) and is easy to use. It's pretty lightweight (for a spa) and only needs 2-3 people to move it into place. A few things to keep in mind: 1) It does not come with a chemical starter kit, so you'll need to pick one up from a pool supply store while you're waiting for it to be delivered. 2) The directions are inside the foil lining, zip-tied to one of the cables the runs right up the middle wooden brace. (You'll know what I'm talking about when you take the cover off.) Kind of a pain to get to, but they are there. 3) The "Slice Valve" they speak of in the directions is a ROYAL pain to get to, but fear not... It's open... 4) The drain valve is located on the side, and has a hose attachment. When you attach a hose, pull OUT to open the valve and begin draining. The directions can be a little vague, so I'm taking the guess-work out for you. I'm completely satisfied with this hot tub, I'm VERY glad we found it, and I reccomend it to anyone looking for a good quality, yet inexpensive spa!
Mon Aug 06 00:00:00 MDT 2012german12 Rating:5.0
Bought the tub a few weeks ago under an O member special. It arrived on time with 1 corner scuffed. The factory quickly sent out the part and it was here before I even plugged the tub in. I was happy to see the tub was all that was decribed, sometimes things arent when you order them online. Overall, I am very happy with the performance and look of the spa and would definetely make the purchase again.
Thu Aug 09 00:00:00 MDT 2012airhawk7 Rating:5.0
The tub is really easy to use and it was really easy to hook-up. There is a sticker on the panel that comes off and just remove that it there. I found the instruction there also. They say Laguna Bay Spas and so does my controller but it looks like it is the same thing just different label used online. Overall, we have very happy with the tub and very pleased they add the extra features like lighting and waterfall to the package. Alot of places we shopped before you had to add these things for extra money. Can't beat the price.
Fri Oct 14 00:00:00 MDT 2011cb3221 Rating:4.0
took the gamble on such a high price order over the internet. The spa hasn't disappointed. Like other reviews about this product has mentioned, you need to have a crew ready to place this tub in position. It took 8 people for me to fit it under my patio, We had to roll the tub on its side, which caused the cabinet to buckle and crack on the corners. Had to drill a hole in the cabinet to run the electrical wires. The instruction manual is in cd form, inside the cabinet,and helped a lot. Once the tub was filled and heated, all the work seemed to pay off. Nice features, the waterfall, shoulder jets, and stereo all work fine so far. THe LED light seems a little dim. Overall very happy and would take the gamble again
Wed May 07 00:00:00 MDT 2014suzannespa2 Rating:1.0
Spa arrived 2 months ago with a sliced cover, cracked tub skirt, broken speakers, defective control board and scratches all over. Spa never got to the correct temperature in 5 days. I contacted Home and Gardens Spa (LPI Products - check their lengthy list of complaints on the BBB in Tennessee). LPI refused to replace the cover. Sent a section to replace the broken skirt - the new section shattered in the light weight box they shipped it in. Still have a broken tub skirt. LPI refused to send another replacement. They sent a new control panel to fix heating issue but it didn't solve the problem. They sent a new speaker but it didn't solve the problem. Speakers are sparking and arching in the tub. Can you say electrical hazard?? They refuse to stand behind their product even though I'm in the 90-day warranty window. Also arrived filled with brown slime and water mold. Had to flush 5 times before using. Horrible, horrible, horrible customer service from LPI. Overstock's customer service has been the only saving grace. Run from Home and Gardens Spas. Save your money and buy from someone who will stand behind their product. Anyone but these guys.
Wed Feb 23 00:00:00 MST 2011davidg11 Rating:4.0
Well since I used this site to get my review before purchase, I thought I'd add my two cents with a new 2011 review. I received this tub in January 2011. This tub really does take about 30 minutes to set up alone. After the first time, it would probably take 15-20 minutes second time (the removal of packaging is the longest part of the process). It does take a long time to initially warm up to temperature. Now granted in January I was in 15-20 degree temperatures outside. I filled the hot tub from a hose connected from the inside of the house with hot/warm water.Once it is at the temperature you choose ( it will take at least 24 hours minimum) is maintains it well. As others have noted, the air it blows into the tub is outside ambient air. In other words, if its 20 degrees outside, it is blowing in 20 degree air into the tub. There is an air/jets bladder that wraps around the interior of the tub liner where the 150 "jets" (really they are pin sized holes) blow out this air. This bladder is about 6 inches wide and is located at a level in line with your lower back. So when those bubbles reach your shoulder/neck, it is very hard to discern that it is cooler outside air because the air bubbles warm as they rise through the hot tub water. However, some people can tell it is colder air bubbles hitting their lower back when it initially comes out of the air bladder. The effect of this is that you're going to lose 2-4 degrees (depending on the outside air temp) when the jets are on. The jets are on 15 minutes at a time before automatic shut down. So if you run the jets for two cycles (or 30 minutes total) and the tub is initially 102 degrees, the tub will end at 96 degrees in 30 minutes. Now if you simply like to soak in the tub with no jets, it will lose maybe one degree per 10-15 minutes. The filter is a cinch to remove and clean. And the mechanical operation is simple enough a 5 year old can figure it out. A temp button and a jets button. Top heat setting is 104 degrees. Personally I think they could have designed a better top for it. There are about 10 connectors that go around the top cover that you have to connect or disconnect before you remove it to get in or when you're done. And a separate air bladder on top for insulation is just a big plastic bubble you blow up. Finally, you aren't getting more than 4 adult sized people in this. And those 4 people better be two adult couples. Four separate friends might want more personal space. It's perfect for us (me, my wife, and our 6 yr old) with some good room to spare if it were another child about the same age. I'd recommend it for the price. It looks nice. It's comfortable to sit in. And the 120V is nice because you don't have to wire a socket for 220V. I also like the idea that I can move it instantly anywhere. I am sure the reason why the air isn't heated is due to the 120V vs 220V system. I am guessing there is simply a restriction of what lower voltage can accomplish. I'm only 1 1/2 months into my purchase so I can't attest to longevity. I don't see how people/kids would damage the tub liner inside and it is yet to be seen how well the motor will hold up. I take the filter out and clean it by spraying it with a garden hose once a week. That plus normal tub chemicals is all that is needed.
Wed May 16 00:00:00 MDT 2012mindlcat811 Rating:2.0
Good deal for first-time spa buyers. But there are details you need to know about this spa. Delivery was great, much better than I expected; it was brought right to where I wanted it. When you get ready to set it up, be sure you remove all stickers right away-they will leave residue behind on the cabinet and the spa surface. When you open the panel to get the instructions you will need to pull the foil lining away from the staples it's attached by. The instructions are on a CD in a plastic bag zip-tied to one of the pipes and will need to be printed out. Don't waste your time looking for a bleeder valve-it doesn't exist. You will have no problems if you fil the tub exactly the way they recommend, though the filter well. The topside "diverter" valves aren't there either. There is an air flow valve and the dial to control the waterfall flow. ON the control panel the "SET" button for setting the temp isn't there, you just press the temp button unti you see the temp you want and then let go. When you turn on the heater the whole pump comes on. And seeing an ozonator already installed was a nice surprise. Putting the panel back on is the most difficult part of the entire experience. It has to be lifted into place by two people bc there aer a lot of things going on at once: it is tongue in groove and the grooves are miscroscopic, it is too wide and has to be bowed in the middle while you are lifting it into place, and there are slats on each side that must slide under the panels at either end. But I found it very enjoyable. Hope you found this helpful.
Sat Jan 28 00:00:00 MST 2012rickb203 Rating:1.0
This transaction was a nightmare. Besides all the problems others have stated (manual inside panels, panel dont go back on very well), The Unit had thermostat runaway - safety issue! I had to return it after multiple calls into the manufacturer and them send replacement parts which required me to disassemble most of the housing, some piping and electrical wiring. I finallly gave up and called overstock. They were great about returning it. But, between their 7 weeks to ship(they bill immediately though..is that legal!?), the problems and the 3 weeks to pickup before credit was given, over 4 months had passed. Im still without a hot tub! Besides runaway thermostat the control panel was different than the cd manual...too confusing...Id buy from Ostock again possibly but not any of the home and garden or Laguna products(same company).
Tue May 28 00:00:00 MDT 2013martinejim Rating:5.0
After visiting several local spa dealers in our area my wife was completely turned off by both the sales people and the outrageous prices. After much debate she convinced me to check Overstock to see what was available. We searched for a while and finally landed on this model. It closely resembled the models we saw in the local show rooms both in size and features. Although we were skeptical about an order of this size because it was "sight unseen" we decided to take a chance since we had such a good experience with other purchases. I will say the only bad part about this purchase was the delivery. The first company that called us to arrange delivery actually asked me if I had access to a fork lift. Yeah, like the average Joe has a fork lift sitting around. The good news is that Overstock worked very closely with us and the delivery company to sort out that issue. But aside from the delivery fiasco we had no problems installing and getting the spa up and running. I will say that you should definitely spend the extra money to have a licensed electrical contractor do the wiring. It may cost a little more but it's worth it in the long run. This spa is just as beautiful in person as it is on the website. Even though it only has one pump it is very powerful and more than sufficient. We think we can fit 4 or 5 people in this spa with no trouble at all and room to spare...6 or 7 if they are REALLY close friends. All in all we are extremely pleased with this purchase. We have purchased quite a few items from Overstock but this was by far the biggest and the most expensive. Despite the delivery snafu this purchase was as easy and effortless as all the others. I would not hesitate to order similar products from Overstock in the future.
Sat Jan 07 00:00:00 MST 2012sapo1 Rating:5.0
great for a small spa, all the functions work well, the light is funky when it changes colors but not a big deal, just pick a color and it's great. the panel has to be removed to access the instructions and change the settings on some of the valves, but which panel is not noted and does not fit correctly when reinstalling. also the drian valve workings are not noted at all, had to call the company. but great overall buy.
Sun Aug 02 00:00:00 MDT 2009lnlinsc Rating:5.0
I was worried if the picture did the product justice, but it is better than I expected. This spa retails for more than the Overstock price. Being a O Member paid off for this purchase, so if you aren't an O Member yet...you should definitely join before making a big purchase like this one.vPlugs into existing GFI120V outlet. No worrying about having to pay for 240V outlet to be installed.One heads up...it is heavy and you will want some "muscles" to place it where you want it. Another lesson we learned, Don't roll on corners they will crack. So, after doing my research and receiving this spa I believe I purchased a GREAT DEAL!!!
Sat Aug 20 00:00:00 MDT 2011jane157 Rating:4.0
We love our spa for the jets and hydrotherapy. It adjusts to many High and low settings and the MP3 player works well. Electric is not much so far. The insulation is not what we expected. It is only a spray on coating so I am concerned when it gets cold in upstate NY. The lighting was nice until we just noticed it is not working at 4 months old and the warranty was 90 days. Make sure you have help unloading and setting it up, especially with the 220 wiring. Since it is really Laguna Bay spa I will call them Monday and they have been responsive by phone.
Mon Dec 26 00:00:00 MST 2011cyndikae Rating:4.0
This is a really nice tub for the price. I read the other reviews regarding how to get it set up...very helpful. I would not have known where to get the instructions and would have been very frustrated. The sticker that says "Open here" should say "instructions inside...open here". The jets were not as strong as expected but they are adjustable so I turned them up...still could be a bit stronger. Temp tops out at 104. Nice safety limit. Overall, with instructions (and a power screwdrver), it was fairly easy to get this going. One note: When replacing the cover panels, be careful not to tighten screws too much as the panels will crack. My son-in-law cracked one using the electric screwdriver.
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