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Recent Customer Reviews in Hot Tubs & Spas

  • Combo Care Pack

    Today $94.99

    May 19, 2012

    memorenee  from West Virginia, Rating:1.0

    I ordered this kit at the same time as my Therma Spa....I was sent the wrong kit and am having a very hard time explaining my delima and getting replacement filteirs that do fit....I already had to use the Chemicals, before I realized the filters were wrong...The Spa had come with one already and the kit came with 2.....the 2 wrong ones.....and getting anyone to comprehend this seems to be the biggest issue I have...I just simply need 2 replacement filters...

    • How accurate was the sizing? Totaly the wrong kit
    • Please tell us about the quality of the product. dont know ...can not use
    • Was the product free of any manufacturer defects? no...wrong kit
  • the tub is beautiful and works excellent

    May 17, 2012

    chambersbs  from Yakima, WA, Rating:5.0

    delivery went as smooth as possible with an item this big and my electrician had no trouble hooking it up. we use it pretty often and have not found one single thing that we would want that we don't have, the audio system is pretty neat and sound real good. i saved a lot of money on this and am very happy

    • How accurate was the sizing? very close, i think the lounger is about an inch longer than the specs
    • Please tell us about the quality of the product. all the equipment works very well and the appearance is great. (looks like $10,000 tub)
    • Was the product free of any manufacturer defects? yes
  • May 17, 2012

    pattie51  from Billings, MT, Rating:5.0

    Shopped a while for a tub and could not beleive this deal when I found it. The controller says Laguna Bay which seems to be the same as Home and Garden. I have called the Customer Care office once with a quick question and they were very polite and professional. Overall, this has been a really good buy and it has been a pleasure working with both parties.

    • How accurate was the sizing? I think the dims online are the shell because the base is about smaller at the bottom
    • Please tell us about the quality of the product. I have found it to be excellent and I have owned 2 othertubs
    • Was the product free of any manufacturer defects? No defects, and I have had the tub for 3 months.
  • Home and Garden Spas 5-Person 19-Jet Hot Tub

    Today $2,649.80 Compare $3,687.98 Save 28%
    What You Need to Know

    May 16, 2012

    mindlcat811  from Superior, AZ, Rating:2.0

    Good deal for first-time spa buyers. But there are details you need to know about this spa. Delivery was great, much better than I expected; it was brought right to where I wanted it. When you get ready to set it up, be sure you remove all stickers right away-they will leave residue behind on the cabinet and the spa surface. When you open the panel to get the instructions you will need to pull the foil lining away from the staples it's attached by. The instructions are on a CD in a plastic bag zip-tied to one of the pipes and will need to be printed out. Don't waste your time looking for a bleeder valve-it doesn't exist. You will have no problems if you fil the tub exactly the way they recommend, though the filter well. The topside "diverter" valves aren't there either. There is an air flow valve and the dial to control the waterfall flow. ON the control panel the "SET" button for setting the temp isn't there, you just press the temp button unti you see the temp you want and then let g...

    • How accurate was the sizing? very precise
    • Please tell us about the quality of the product. commensurate with the price
    • Was the product free of any manufacturer defects? as far as I could tell upon delivery
  • NICE SPA UNTIL......

    May 10, 2012

    jean1153  from Washington State, Rating:2.0

    BUYER BEWARE of the warranty. It covers only the motor and no other parts. After just 2 months the insulated inflatable cover broke down. I called the company and was told that only thing covered was the motor. There's a whole lot of other parts to this spa and to not cover them at all is poor customer service. I asked the "manager" where it said only the motor was covered. She referred to a sentence in the limitations and exclusions stating 'It covers the performance system itself for the period stated." I believe the whole thing is very misleading. You pay $$$ for something you should expect a reasonable lifetime for all parts.

    • How accurate was the sizing? accurate
    • Please tell us about the quality of the product. Not bad for the price. Is what it advertises. Motor is quite loud.
    • Was the product free of any manufacturer defects? Sad to say, no. The insulated inflatable cover broke down after just 2 months and the aluminum insulation under the top cover disintegrated quickly.

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