I didn't buy this from Overstock and this tub sells by different "Brand" names depending on where you buy. My husband and I bought ours directly from the factory. Its important that you know what this is no matter where you are purchasing.
The delivery as some others have stated, is just wrong ... We had white glove delivery"? Which was one man for a 600 lb spa - dry wt. He had a lift truck and removed all the packaging (which means you can't return it) then put it on its side onto his flat dolly and mine flat dolly (telling me he wasn't supposed to move it from the truck to its resting spot normally but since he and I both had a dolly he would do it this one time!) ... and pushed it up hill in the driveway about 50 ft, then the way was flat and paved, I'm not sure what he does if not the easy access to the back yard like we have!
I had to be the spotter for him making sure he pushed it straight an not into something. When he got it to the spot we'd chosen, he literally pus...
We previously owned a 6-person hot tub and it was time to downsize after about 7 years with the other one. Our experience with Overstock on a previous purchase was excellent. When our hot tub arrived, it was missing the cover, plus there was shipping damage to one corner of the cabinet. Customer Service was very responsive, however, the manufacturer of the hot tub and cover were pretty lame in their responsiveness. After several inquiries by Overstock with no response, Overstock suggested a complete new hot tub be shipped to us to correct the missing cover and cabinet damage issues. Miraculously, the cover and replacement cabinet panels arrived shortly thereafter. Other than the cover and panel shipment taking about 4 weeks to arrive, Overstock Customer Service folks kept us informed all along the way. We've been using the hot tub about 2 months now and are pleased with it; including the fact that it requires much less electricity to operate than the larger unit we used to own. Lik...
I just got the hot tub on Tuesday, so not a whole lot of experience. The value is excellent. Like others I experience the lounge as a little short and I wish it was deeper the water doesnt cover your chest as your lounging. The power of the jets is okay, not extremely powerful, but you still good. I do like that each area gives you different massaging areas. You can easily lay across the seated area and relax. I definately think for the money you probably cant beat this tub, but hey thats only my opinion, take it or leave it.
On a side note the delievery company did place it on the patio and I thought they would only drop it off in the driveway, so that was a definate plus, but I dont think you can expect this service since overstock is pertty clear on their delievery policy.
We like the hot tub, suits our needs perfectly. Overstock did an excellent job of getting the hot tub delivered and set where we wanted it. That was where the ease of this whole transaction ended. Nothing but trouble ever since! The hot tub was delivered on the 23 of Sept. On the 24th we called the company to set up having a leak fixed. It looses a cup or so of water a day under the hot tub from one of the jets. We've made numerous calls but they can't seem to get anyone out here to fix it. 31st of October today hoping they get some one out here soon. My husband has to go out every day or two and empty the bowl we have set to catch the water. Can't put the side panel back on cause he has to get to the leak so often. If we'd have know that warranty work was gonna be so difficult to set up, we'd have just bought local.
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