You can return most new and unopened items within 30 days of delivery for a full refund.* Items must be returned in new or unused condition and contain all original materials included with the shipment.
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Note:
This item cannot be shipped to Alaska or Hawaii.
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Standard Shipping:
Our standard shipping method is ground shipping. You should receive your products within 5-10 business days from the day you order them.
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Expedited Shipping:
We offer Next Day, 2 Day, and 3 Day shipping for most items. Expedited shipping is not available for items being shipped to PO Boxes or APO/FPO destinations. For more information on this please view our Expedited Shipping page.
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The covered sandbox works great for our kids. The cover works well for shading the box and protection against neighborhood cats. The simple but well thought out design is easy to assemble and holds up to use. Plus the aesthetic of the sandbox blends well in our backyard. It is nice to have something wood not plastic in the yard for the kids.
As relayed to your customer service staff, I was very disappointed with the quality of this product. The wood was badly warped and so soft that it would not hold screws securely. To assemble it was necessary to purchase braces and use glue. After assembling, the roof will not raise or descend without a great deal of encouragment.I was pleased with the customer service of overstock. The item was shipped promptly and arrived on schedule.
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