Overall the quality of the wood is subpar, but that's why it's not very expensive. When it comes to wood you pay for what you get. It's just laminated particle board of really low quality. Two of the 9 boards started crumbling apart (delaminating) as soon as I took an Xacto knife to it.
That being said - the customer service for *** is outstanding. I called and told them my issue and was immediately issued an apology. They are replacing the 2 boards for free - no questions asked. It took a few tries to get someone to answer the phone, but the first 2 times I called was around 3 pm West coast time, so I think their office was closed as they are located in NY.
Not everyone can afford an expensive dollhouse, so if you're okay with possibly having to contact customer service, then go with this company.
I ordered this thinking it was going to be easier to assemble. Instead it was more of a tinkerers collectible. It was way too large, too many pieces, broken pieces, missing sheets, and NOT what we expected. We wound up just throwing the entire thing away b/c there was no way a parent with toddler children at home could spend 50+ hours to build such a piece. Waste of money. VERY disappointed.
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