Protect your treasured purchases with this platinum, two-year replacement plan. Starting from the date of purchase, this must-have plan protects you from things that aren't usually covered, including accidental damage from handling and cracked screens....more
2 Year Platinum Protection Replacement Plan for Qualified Products*
With coverage for accidental damage from handling (ADH), like drops, spills, and cracked screens
You protect it. We'll replace it for any covered breakdown.
Protect your product from virtually anything that can go wrong**
Protect yourself from unexpected repair bills, headaches, and hassles
Platinum Protection Works
If you've ever dropped a portable electronic product, then paid for a repair, you know this is the most valuable accessory you can own. Purchase Overstock.com's Platinum Protection Replacement Plan with your product and you can enjoy worry-free ownership for 2 years beginning from the date of purchase, inclusive of the original warranty.
Right from the start, your Platinum Protection Replacement Plan covers failures your manufacturer's warranty doesn't, such as:
Accidental damage from handling (ADH), such as drops, spills, and cracked screens
Failures due to power surges
After expiration of the manufacturer's warranty, your Platinum Plan covers failures due to:
Accidental damage from handling (ADH)
Mechanical and electrical breakdowns even from normal, everyday use
Defects in materials and workmanship
Normal wear and tear
Internal heat and humidity
If your covered product fails, make one toll-free call and we'll take care of everything. You'll be reimbursed for 100 of the product's purchase price credited to your Overstock.com account, so you can replace it.
To report a product failure, call toll-free: 1 (866) 593-2594, 24 hours a day, 7 days a week, 365 days a year. Or simply log on to our Customer Care Portal at www.productassist.com/overstock
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Thank you. Your feedback will help us create the best experience for our customers.
Knowing how "hard" my daughter is with the use of her new camera, I purchased a 2 yr. replacement warranty. Overstock would either replace or refund/credit my account if anything were to happen to the camera. Almost a year later, my teenage daughter's camera "stopped working"...(her words!) I went back to Overstock and looked at my account and called the number that was listed for info. The person at Overstock was very nice and explained me to how to return the camera. In less than two weeks later, I received an email stating that Overstock was crediting my "Overstock" account for the full amount that I paid for the camera! Since then I purchased another camera and naturally, I purchased another warranty which lasts up to TWO years! Great job Overstock! Great service, great prices, this is why I always shop at Overstock! Thank you!
Bought the protection plan for a pair of on ear headphones. The earpiece broke when I dropped them at the gym. They emailed me a shipping label and credited my account for the full price of the headphones. No hassle...I even called to report the damage on a Sunday.
I bought my mom a refurbished nook color over a year ago, since the product was refurbished I purchased the platinum replacement plan. A few months ago, found out she was having trouble with it so contacted their service people. They emailed us a shipping label and within a week of recieving the product back, credited the purchase price to my overstock account (also had option of having it put back on the card I bought the product with). Great service!
Definitely buy this if you buy a hair dryer! I have used it a number of times. It is so very easy - you call the claim center, they email you a return label for the product, they receive it and issue a check. It takes no time at all. I mailed by dryer back on Tuesday and have the check the following Monday. Excellent excellent!!
i would like to write a new review of this product....after having the phone for almost a year now, i am a very unsatisfied customer. i bought the SD card like i was told and spent quite a bit of money thinking it would give the extra storage for my phone so could have the space it needed to be able to download the games and apps i wanted.....it was a waste of time and money...i haven't been able to download games or apps, and if i have too many text mgs on my phone it says that the phone space is too full and wont be able to receive anything new until the problem is dealt with....i should have gone with my first mind and just spent the extra money and got another phone....i have to say, i wasted almost $***.00 on this mess....wish i could get a refund for being UNSATISIFIED!!!!! hope this helps anyone else looking to buy this phone....
I have used the Platinum Replacement Plan with ADH (2 Year) before. I drop my first phone, I purchase from Overstock.com. I call and explained what happen and they ask me to sent the phone to them. They then gave me credit, which I used to buy a Samsung 5.
I recently purchased a Blackberry 9220 Curve for my wife and added the Platinum Replacement Plan with ADH (2 Year). The price is worth it, to have the protection. Because you never know what going to happen.
Is this plan for cell phones? I just purchased a phone from O.co & forgot to get one. Why is this plan only $19.99? The plan on the cell phone page was $27.99? I'd rather get this one!!DD on Oct 4, 2014Please enter a valid question.Answer This Question
Thank you for your question, DD. Yes, the Platinum Replacement Plan with ADH (2 Year) is for cell phones too. Have a great day.overstockcustomercare1 on Oct 8, 2014
Thanks for your interest, each return is handled on a case by case bases. However its usually within 3-5 business days upon receiving the return.
please see our return policy.
https://help.overstock.com/app/answers/detail/a_id/1overstockcustomercare1 on Feb 14, 2013
this Nook has never worked wright from the begining, how do I return for replacement.gaf58 on Dec 15, 2012Please enter a valid question.Answer This Question
I apologize for the inconvenience. You will be contacted by Customer Care shortly.overstockcustomercare1 on Dec 15, 2012
Does a service agreement or something of the sort need to be downloaded after purchasing?porterjc on Aug 8, 2012Please enter a valid question.Answer This Question
Is the Two Year Platinum Protection Replacement Plan for Qualified Products transferrable?vwabeetle on Feb 6, 2012Please enter a valid question.Answer This Question
You can transfer the balance of your Platinum Protection plan to someone else if you sell the product; give it as a gift, etc. Call toll-free at 866-593-2594. Have the new owners complete address and phone number available.overstockcustomercare1 on Feb 7, 2012
Be the first to ask a question about this product.
Usually leaves our warehouse in 1-2 business days.
Standard Return Policy:
Items must be returned in new or unused condition and contain all original materials included with the shipment. More details
FINAL SALE EXCLUSION: Items marked as FINAL SALE are not returnable unless the problem you experience is the result of our error.
* For your protection, all orders are screened for security purposes. If your order is selected for review, our Loss Prevention Team may contact you by phone or email. There may be a two business day delay to process your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.
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