The platinum replace plan is actually should be called a refund plan. And when you file a claim, it is not through overstock. It is through another company. But the return goes to overstock. And told by customer service today that they may not be fully reimburse. Let alone give me an exchange. The extra money you paid for protection is for partially refund? They said you can only receive refund. But the item's price I bought goes up 30 bucks. So according to my understanding, it is not a replacement plan at all.
I hate to give a bad review, but I purchased a protection plan, but didn't end up receiving it and I don't even like the product...I regret both purchases.
This protection plan is a great deal, and although I haven't needed it, am glad I have it.
I purchased this plan when I ordered a refurbished juicer. The juicer quit working after one use. I never received the information about the replacement plan and it has been approximately 3 weeks now. I had to return the juicer to Overstock for reimbursement and I am still waiting for that.
This 2 year Platinum Replacement Plan is very inexpensive and well worth the price for a peace of mind.
Evidently, you get one shot at replacing a crappy product, and that is it. I bought this replacement plan for a juicer that I purchased. The juicer worked fantastically, all of one time. Plugged it in to use it a second time - nothing. Absolutely crapped out. Contacted the company about my protection plan. Either, I get to ship it back (I get to pay for the box, they provide the label) and get a new one, which the warranty is then voided after that (no shot of replacing it again if something goes wrong with the second one). Or you get your money back. Nothing more, nothing less. The cost of box to ship this piece of crap juicer back will probably be more than the ***this plan cost in the first place. Save your money - stay away from this replacement plan!
This is an excellent protection plan, I have not had to use it but it's an added bonus from Overstock.
It is always great to have a guarantee on your products. If something happens and there is no additional money around, you are totally in a bind. That is when a guarantee come in handy.
I have still not received the item. So I just wasted 7.99 apparently. If the item it was purchased for ever breaks down i'll be completely out of luck!
Good idea, but I ended up returning the product the plan was covering.
Buy Now with Bitcoin
Learn More