Enjoy peace of mind and avoid buyer's remorse with this convenient replacement plan. Suitable for a range of different purchases, the plan offers coverage for two years, addressing both common and rare damages that the original warranties do not cover....more
2 Year Platinum Protection Replacement Plan for Qualified Products
You protect it. We'll replace it for any covered breakdown.
Protect your product from virtually anything that can go wrong**
Protect yourself from unexpected repair bills, headaches, and hassles
Platinum Protection Works
If you've ever paid for a repair, you know this is the most valuable accessory you can own. Purchase Overstock.com's Platinum Protection Replacement Plan with your product and you can enjoy worry-free ownership for 2 years beginning from the date of purchase, inclusive of the original warranty.
Right from the start, your Platinum Protection Replacement Plan covers failures the manufacturer's warranty doesn't, such as:
Failures due to power surges
After expiration of the manufacturer's warranty, your Platinum Plan covers breakdowns due to:
Mechanical and electrical failures - even from normal, everyday use
Defects in materials and workmanship
Normal wear and tear
Internal heat and humidity
If your protected product fails, make one toll-free call and we'll take care of everything. You'll be reimbursed for 100 percent of the product's purchase price credited to your Overstock.com account, so you can replace it.
To report a product failure, call toll-free: 1 (866) 593-2594, 24 hours a day, 7 days a week, 365 days a year. Or simply log on to our Customer Care Portal at www.productassist.com/overstock
*Qualified products include consumer electronics, small appliances, fitness equipment, desktop computers, and peripherals.
I have not had to use the plan. Its true value lies in replacing the product at no cost if it fails. At the price I paid, if I use the plan and it works or if I don't have to use it, it will be worth the cost.
I had to use it for my dvd, vcr recorder and a new one was sent in a short time with no questions asked. They are so very nice and would recomened this to anyone buying electronics or any purchases they need replacement in case something goes wrong.
This is an outstanding plan. I had a problem with an item and got instant results. My item was too big to ship back so I was given a credit, which in turn I used on overstock. Now whenever I order something, epecially electronic, I alwys get the protection.
Hello shannonrowland, the Platinum Protection Plan does in fact offer owner-transferability. You will be contacted by a specialized representative regarding this matter. Thank you for shopping with us!overstockcustomercare1 on Dec 31, 2013
I received the pkeyboard we ordered, bur how and when do I receive my Platinum Replacement Plan (2 Year)? Is it mailed to me separately?mom4ver on Dec 14, 2012Please enter a valid question.Answer This Question
We are a green company and do not mail paper contracts. If you want a paper copy, you can print it directly from your Overstock.com account. Go to the order history for this order and you will find the link on the right hand side of the page. Customer Service can provide you with your contract number. You can reach them at 1 800 843 2446.
overstockcustomercare1 on Dec 14, 2012
I have the platinum replacement plan and I had trouble with a vcr/dvd and I called them gave me a number and returned it and got another one with no problems. Overstock will do all they can to fix your problems. They are awesome.phyllisgray5868 on Mar 15, 2013
My iron is giving me trouble, I purchased it June *, 2009 and purchased the Platinum Warranty. My order number is 76539301 do I have coverages?cornell12 on Jun 11, 2012Please enter a valid question.Answer This Question
Please contact our customer service department for help with this issue. The number is 1-800-THE-BIG-O (1-800-843-2446).overstockcustomercare1 on Jun 13, 2012
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Leaves our warehouse in 1-10 business days.
Standard Return Policy:
Items must be returned in new or unused condition and contain all original materials included with the shipment. More details
FINAL SALE EXCLUSION: Items marked as FINAL SALE are not returnable unless the problem you experience is the result of our error.
* For your safety, some orders go through our loss prevention department. If we select your order for this process, we will immediately notify you that there may be up to a 3-day delay on your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.
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