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Great cage and customer service
 from Duffield, VA,  Oct 22, 2011

Received this cage in record time! Instructions a BIT brief, but figured it out. When it came time to assemble the seed guards, I found them to be bent and unable to assemble/place around the cage. Preview had an 800 number for customer service. They had an immediate record of my Overstock purchase, as I guess the two are linked. Without hesitation, she said she would send brand new seed guard pieces and anything else that was wrong. She asked if there was anything else wrong with the cage and I said only that a couple of the wires were bent, but nothing I couldn't straighten out. She offered several times to replace ANY panels that were damaged!!!! Since it was easy to bend the wires back, there was no need, but just to OFFER that was amazing. Within 5 days, I had the new seed guard, which was nice and straight. I have NEVER had such amazing customer service - Preview Pet Products was just amazing. My birds love the new cage, and it goes great with my decor.

  • How did the image on site compare with the actual product? perfect
  • How accurate was the on site description of the product? perfect
  • Please tell us about the quality of the product. excellent
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Prevue Pet Products Small Royalty Bird Cage 3171
 from central NJ,  Aug 20, 2012

I love the cage. I have ordered two of these cages in black and one medium sized one in pewter. The bowls are deep which is great and the cage looks magnificent. The only complaint I have is that the sides of the smaller cage while strong and secure once in place seem kind of flimsy on their own. Definitely not a strong enough cage for a big chewer. Works great for my moustache parrakeet, timneh grey and meyers parrot though.

  • How did the image on site compare with the actual product? exact
  • How accurate was the on site description of the product? perfect
  • Please tell us about the quality of the product. It would get 9 out of 10 stars
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