We purchased this fountain after reading many reviews, several saying they had issues with it leaking. With total disregard for those reviews I went forward with the purchase. The fountain leaked excessively, even after we invested an additional $15 dollars into bathroom tile caulking to seal the bottom, we couldn't plug the leak. This is the WORST ITEM on OVERSTOCK!!! we decided to break it out of total frustration and disappointment. If your animal wants fresh water......get up and refill the bowl for them don't buy this item.
I can only say that OS out did themselves this time. I ordered the fountain, it came well packed, etc. When I got it set up, the pump did not work. I comunicated this to OS. They issued me a return label and shipped me a new one. I am so pleased with both my fountain and OS. Thanks
The pump I got with this unit is in poor shape. Every time I clean it up, it can get slimey within a week or two, it takes 2 days for the flow of water to come down the spout again. For the cost it's sad that it craps out so fast. I'm sure it's something with the manufacturer not the site that sells it. But it's a gamble with this model of the fountain, I hope you win!
I had this same water dish and it went thru the dishwasher and melted - tip there. So bought another one. Cats (I have 3) love their filtered water and one waits until I clean it so he can have a drink. It's a great product and good for the pets cats/dog and I think they drink 'more' because the water tastes better.
I'm purchasing from Australia - what power plug does the unit come supplied with? Will I need an Australian adaptor? If it uses a transformer is the power socket direct into a transformer itself is is the transformer further down to cable?332jessie on Sep 24, 2012Please enter a valid question.Answer This Question
This product is equipped with a standard electrical plug for use in the United States, which is typically plugged into a 110-volt outlet. You may need to use an adapter or converter for this item when using it in Australia where most electrical outlets range from 220 to 240 volts. We''re sorry for any inconvenience. overstockcustomercare1 on Sep 24, 2012
can I get a new pump for this model? on Aug 30, 2012Please enter a valid question.Answer This Question
Unfortunately, we do not carry replacement pumps. Please contact Pet Mate directly. overstockcustomercare1 on Aug 30, 2012
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