I can only say that OS out did themselves this time. I ordered the fountain, it came well packed, etc. When I got it set up, the pump did not work. I comunicated this to OS. They issued me a return label and shipped me a new one. I am so pleased with both my fountain and OS. Thanks
We purchased this fountain after reading many reviews, several saying they had issues with it leaking. With total disregard for those reviews I went forward with the purchase. The fountain leaked excessively, even after we invested an additional $15 dollars into bathroom tile caulking to seal the bottom, we couldn't plug the leak. This is the WORST ITEM on OVERSTOCK!!! we decided to break it out of total frustration and disappointment. If your animal wants fresh water......get up and refill the bowl for them don't buy this item.
The pump I got with this unit is in poor shape. Every time I clean it up, it can get slimey within a week or two, it takes 2 days for the flow of water to come down the spout again. For the cost it's sad that it craps out so fast. I'm sure it's something with the manufacturer not the site that sells it. But it's a gamble with this model of the fountain, I hope you win!
Satisfied with product. We had one before this which lasted many years but my husband accidentally dropped the water reservoir. He fixed it with a glue and it still lasted for a while. We just needed a new one to replace the "banged up" one we have. The only downside is the occasional humming noise it makes.
It took my cats awhile to get used to the noise the fountain made, not loud but a hum. I took out the pump and checked the screen,seemed to quite it down a bit.
I also removed the purifying filter that made it pump better and made it more quiet.
Cats like it now. Holds plenty of water for two cats.
Good product !!
After reading all the reviews, some stating the fountain leaked and was noisy, I was a little skeptical. However, the fountain is perfect for my 3 cats. It does not leak, is exceptionally quiet and produces good water flow and movement in the bowl. I purchased the fountain to stop my cats from insisting on drinking from the faucets. It worked! After about a week, they were lined up at the fountain after meals for their turn. The youngest cat played in the water at first as he'd never seen a fountain before. The other cats seemed to be happy to have a fountain again after being without one for a couple of years. I had to purchase a years' supply of filters from "company x".
I use filtered water in the fountain, so it gets double filtered for the cats. No problem staying clean. Very pleased. Haven't cleaned it/soaked in vinegar bath yet to see if there is any slime build up, so giving only 4 stars. May change my mind and raise if all proves as easy as stated.
How did the image on site compare with the actual product? Exactly
How accurate was the on site description of the product? Right on
Please tell us about the quality of the product. Good quality
I have had a "sink cat" since she was a kitten. I used to catch her trying to turn on the bathroom sinks and would occasionally wake in the morning to running water and wonder how long the sink was on... hopefully not all night!! She can no longer turn on the sink... thank you twisty knobs and the lack of an opposable thumb!! Not being able to turn on the sink herself, she began "asking" for water whenever I was in the kitchen or bathroom. This made cooking almost impossible... do I need to mention how one needs some privacy in the bathroom. This then led to whenever I got up to do something, she was right under my feet or darting for either the kitchen or bathroom to make sure I knew what she wanted. I searched the internet for solutions and stumbled upon the Petmate Deluxe Large 108-oz Cat Purifying Free Flowing Water Fountain. What an amazing find!! My cat had no problems whatsoever figuring out what it was for. For the first week, she randomly bugged me in the kitchen and bathroom. It has been nearly 3 weeks now and I could not be happier with the results!
I'm purchasing from Australia - what power plug does the unit come supplied with? Will I need an Australian adaptor? If it uses a transformer is the power socket direct into a transformer itself is is the transformer further down to cable?332jessie on Sep 24, 2012Please enter a valid question.Answer This Question
This product is equipped with a standard electrical plug for use in the United States, which is typically plugged into a 110-volt outlet. You may need to use an adapter or converter for this item when using it in Australia where most electrical outlets range from 220 to 240 volts. We''re sorry for any inconvenience. overstockcustomercare1 on Sep 24, 2012
can I get a new pump for this model? on Aug 30, 2012Please enter a valid question.Answer This Question
Unfortunately, we do not carry replacement pumps. Please contact Pet Mate directly. overstockcustomercare1 on Aug 30, 2012
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