Great product. Initially when I ordered on overdstock.com the product page showed black ink. What arrived turned out to be a mixture of black and blue. Customer care very quickly resolved the problem by shipping the correct refills to me and arranging for me to send the incorrect product back at no cost. I am happily using them right now and have no complaints. My recommendation would be to make description of the product more specific.
How accurate was the sizing? accurate
Please tell us about the quality of the product. good
Was the product free of any manufacturer defects? yes
I was a little surprised that they shipped me pen refills that were in packaging that had previously been opened making me wonder if they had been returned to a store as defective at some point. I have tested all of them and so far they appear to be new and of normal quality.
How accurate was the sizing? I ordered 12 and received 12
Please tell us about the quality of the product. 4 of the 6 packages of ink refills had previously been opened
Was the product free of any manufacturer defects? Products appear to be of good quality
Hi mntwins420, we were able to verify this information with our support team. This item is 6 packs in which each pack contains 2 refill “Sticks” for the Pen. We are working to have this corrected. Thank you for bringing this to our attention. overstockcustomercare1 on Mar 31, 2014
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Usually leaves our warehouse in 1-2 business days.
Standard Return Policy:
Items must be returned in new or unused condition and contain all original materials included with the shipment. More details
FINAL SALE EXCLUSION: Items marked as FINAL SALE are not returnable unless the problem you experience is the result of our error.
This item cannot be shipped to Alaska or Hawaii.
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** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.
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