I was quite shocked to open the box and learn that many of the parts were missing. For an overstock product, I am shocked. I have always had such great service and products. This was an experience that was displeasing.
The chair arrived super quick and in great shape. As others have said, it is NOT a true white. It is more of a french vanilla color. The directions are horrible, and while indicate that further directions are available online, they are the same as what was included in the box, so save your time. The casters somehow push in to the base, but there was more to it as I had to twist and wiggle each around in order for them to go in, but can't say for certain what I did. One of the pieces that I expected to come separate in the box, per the illustrations, was already in place so I initially thought it was missing. But in the end it went together, didn't fall apart as I carried it upstairs, and is comfortable enough (I do hope it softens a little over time. I'll be sitting in it several hours a day and I'd like just a bit more cush to it). The chair adjusted to perfect desk height. I really appreciate the armless feature so it can be pushed all the way into my desk. It's impossible to find a ...
This mat is very thin and does not have anything on the underside to "grip' the carpet...so it slides around, does not lie flat and just isn't all that great. My desk chair does not move easily over it....not good.
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