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Rating
Poor Quality Control, Difficult to Construct
 from Los Angeles, CA,  Aug 2, 2012

I bought this item because it matched by color and material four flatfiles in my wife's art studio that are produced by Mayline. The flatfiles, each a costly item, had always arrived without defects. Not this bookcase. Several parts in the first shipment were damaged. Of course, I wasn't completely sure they were damaged so I phoned Mayline's help line. The woman was incredibly nice, listened to my description and immediately wanted to ship a whole new box. Fortunately, I didn't dump the old pieces because while the new shipment was in much better condition, still there were damaged pieces and I had to mix and match the best pieces from the two sets. Now we get to the difficulty of putting the bookcase together. Pretty difficult because the instructions are not detailed enough visually to distinguish what the different parts are for. This could easily be remedied as once one figures it out one can see how certain parts can be better described than currently, which would make construction much easier and faster. It took about 2 hours to figure out and construct--way too long for a bookcase, particularly given that this is not a cheap item. Ultimately, the quality seems very good, in line with other Mayline products, but all of the above describes a not-easy experience. While I like buying American products, American quality control needs improvement here.

  • Please tell us about the quality of the product. About 1/3rd of the pieces across two shipments were damaged
  • Was the product free of any manufacturer defects? Unfortunately not
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