I hardly know where to begin. This box was already annihilated when it arrived. Ripped. Falling apart. Holes in the corners. When we opened the box, not surprisingly, the inside was a mess too. The styrofoam on the inside was hardly recognizable. It looked like a styrofoam bomb had gone off inside the box. Thousands of little teeny pieces of styrofoam erupted all over my carpet, which was a JOY to clean up since the teeny little pieces stuck to everything. AND THEN. Each and every piece of this bookcase was damaged. Some pieces just had scratches on them, others were flat-out broken. The worst part is, because of the deplorable condition of the box, we are unable to return it until we find a box large enough to accommodate the pieces. I have always been happy with Overstock in the past; but this was a disaster. AVOID.
Please tell us about the quality of the product. Couldn't tell because it was destroyed before it arrived.
Was the product free of any manufacturer defects? Again, couldn't tell.
I have bought many pieces of furniture from Overstock, among other things, and have always had good results until I bought this bookshelf. It was very poor quality and basically fell apart when I stood it up. I just threw it away. Win some, loose some.
Did the product fit true to size? yes
How is the quality of the product? very poor
Was the product free of any manufacturer defects? no. shipping damage
It is VERY difficult to find a bookcase these days, so I was thrilled when I saw this advertised on Overstock. I ordered the Ergocraft Laguna 3-shelf Wood Veneer Bookcase and it arrived promptly. Then I opened the box....the materials used to make the bookcase were poor quality, the wood on the back of the bookcase was cracked, and the veneer was chipped on the shelves and the top. I would have sent it back but my husband said it would cost more to send it back than it was worth. I put it together and will use it, but I won't put it out where people will see it. What a shame - can't anyone build a reasonably priced, quality bookcase anymore?!!!
Did the product fit true to size? The product is size-wise, as specified.
How is the quality of the product? Product quality is very poor. Veneer is chipped and thin. The materials used were extremely marginal.
Was the product free of any manufacturer defects? No. Upon arrival there were flaws in the finish, the wood on the back of the bookcase was cracked, and the veneer was chipped.
This is one review that will never be published by Overstock.This was my first experience with Overstock and it will be my last. When I pulled the bookcase parts out of the carton, I was amazed at the condition of some of the pieces, so I made sure to take pictures of the heavy damage to the top edges of the bookcase and the scratches. There was no evidence of such heavy damage on the outside of the carton, but the upper left corner of the bookcase was so badly crushed I used Elmer's glue to keep the veneer from separating. Other areas were crushed, also, but not as badly. There were also scratches in the finish and the thin backing showed a very uneven stain pattern. Its a good thing a universal stain applicator was included in the shipment!!! I SERIOUSLY considered sending the bookcase back, but finely decided to do what I could to salvage it and then put it in a relatively dark area where the damage wouldn't show as much. Haven't reviewed the Ts & Cs as I NEVER expect to come back to Overstock again, or EVER expect to recommend this "company."
They must have bought those off the recycle people. They look heavily worn right out of the box. First of all, the packaging is horrible and not suited for anything that heavy. The delivery guy doesn't want a hernia, so he just kind of throws it off his truck and then drags it to your front door. Needless to say, the panels are wrecked up before assembly even starts. I told Overstock about it and they promptly sent out another box. (Now the delivery guy is really getting irritated. He throws it off the truck, backs up over it, and then drags it to your front door. Between the two sets, I couldn't come up with a good one but, hey, I got a pair of matching bookcases that look like 4th generation hand-me-downs. I just tell my friends that those are antiques and that they have sentimental value.
How accurate was the sizing? Ok
Please tell us about the quality of the product. Worst I have seen
Was the product free of any manufacturer defects? No
Good basic bookcase to serve the purpose I needed it for. I bought this to put my kids toys on it in the corner of my room to reduce the clutter. The toys fit fine based on the measurments given and it has provided a great storage for the toys. The kids of course are not so gentle so littl nics are occuring but that is what I expected would happen and is why I didn't get a really nice bookcase for this purpose. COlor was pretty true to what I saw on the screen and I am happy with it.
My husband did say the directions were horrible in putting it together. He read it a few times and followed-ed it and ended up needing to make shift some wood dowls as he had to break the one that they told him to put in the wrong place.
Overall a good bookcase
How accurate was the sizing? size was what it stated
Please tell us about the quality of the product. basic quality for the price paid, has potential to chip, scratch easily
Was the product free of any manufacturer defects? There were a few nics in one of the shelves
Hello jackbradley, the Laguna series wood veneer bookcase features two adjustable shelves. The 3/4-inch thick shelves adjust in 1-inch increments. Thank you for shopping with us.
overstockcustomercare1 on Jan 16, 2014
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