I just purchased this scale and it is not weighing things; seems to be stuck; no movement of the plate. How can I obtain the user manual to determine how to correct this problem?No manual came with it.
Scale appears to be very accurate as I used a 20lb weight on it and it displayed 20.01 lbs. I did this a couple of times with turning it off and on and repositioning the weight and I got the same reading....
Digiweigh DW-63 Electronic Shipping Scale with 400-pound Capacity
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ITEM#: 13120723This is a professional shipping scale features a remote indicator. This scale has a high quality strain gauge load cell system which ensures accuracy in full capacity range.
- Painted steel platform ensures perfect repeatability and off-center accuracy
- Low profile design saves lots of space
- Large high contrast LCD display
- Comes with AC-DC adaptor
- Scale Size: 12 inches deep x 12 inches wide x 2 inches high
- Weighing Modes: Kilograms, pounds
- Capacity: 400 pounds
- Accuracy: 0.1 pound
- Platform Size: 12 inches x 12 inches
- Platform material: Painted steel
- LCD Display: 1.75 inches x 0.5 inches
- Power: AC/DC Adaptor, 9V battery included
- Model: DW-63Shipping
- Weight: 10 pounds
|Warranty||1 year Limited Distributor|
|Country of Origin||United States|
The product does not match the enclosed directions from the manufacturer. The battery adapter cannot be opened. 4 of us tried and it simply will not open. We are using the product with the electrical adapter. If we could open the adapter, the battery size required does not match the actual battery supplied with the product. This unit is really not a table top scale. But for the price, we can live its issues.Read More
Only worked for about 2 months. Tried contacting the company and they wanted me to send them money to have my scale replaced. It was cheaper to just buy a new one.Read More
This electronic shipping scale is bad altogether. After only 2 weeks of having it, it broke and refused to work. It says it has a 400 lbs capacity, yet my packages at the most were 80 lbs and it refused to give me a good reading, or the screen would go "blank" for no reason. Got so frustrated with it, just dumped it in the trash bin. Price is good but the product is no good, do not buy.Read More
Unfortunately, I selected this scale before the reviews started pouring in. Though shiny and new, it has no idea what number it would like to rest on. While it does indeed turn on, the numbers are fickle and randomly change out of sequential order. They do not even to seem to hover around any particular amount for longer than a split second. Setting still on a concrete floor, you might read -0.8 lbs to 1.9 lbs. without any reason. Thinking it must simply need zeroed out and anticipated it could at least read an approximate, I stepped on it with a 9 lb package. I weighed myself that morning, so a quick subtraction should do the trick. The scale DROPPED from 1.9 lbs to 1 lb. for a few seconds. The scale quickly remembered that it had a short attention span and began grasping at single digit numbers again. I am currently waiting on the situation to be fully resolved through the customer service. So far they have been gracious. However, the process isn't complete, so at this point, I will hold any permanent remarks regarding how Overstock has concluded the ordeal. At this moment, I do not believe that I can re-use the discount coupon code that originally assisted in this purchase---which I bought as a 'spend $ X on the coupon and get $ Y off the next purchase'. In conclusion..... I do not suggest the DigiWeigh DW-63 for anything other than an expensive way of making one feel as though they may have shed those extra (hundred) pounds.Read More
Questions & Answers
Thank you for your inquiry; you will be contacted by Customer Care.
Does the Display screen detatch from the scale or is it attached?
It comes detached
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Shipping & Returns
Standard Return Policy:
This item cannot be shipped to Alaska or Hawaii. More details
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