I ordered this item after Thanksgiving, along with another item. Quickly I got shipping confirmation For the ink. Days later I got the shipping confirmation for the other item. Then I noticed something strange. The tracking number for the ink returned as not valid. I waited a couple more days, thinking the holiday season they must have a lot order to fill. One week later the tracking number is still not valid. I contact the CS through online chat. I was assured everything is fine and the item is scheduled to be delivered the next day. Nothing came the next day, and I got an email that they are investigating. They said that if the item is lost in shipping they will replace it. Fine. I will wait. I waited for 7 days. Nothing happened. I emailed back and was told that the item was delivered 5 days before. I told them I never got it. They emailed back that they considered this case resolved. I asked why, then was told that I was refunded. I told them that I do not need refund. I need the ink to be replaced as they promised. Emailed back that they refund and case closed. They also said that the item is discontinued so they can not replace. 3 days later I check the website. It is still selling the same item. Really?
Thank you! We were out of ink, and I began searching for a deal. This came up in my searches, and I was thrilled to order it and get it very quickly. This was my first order from overstock.com, and I think this is the beginning of a beautiful friendship.
When I bought these, I decided that I was willing to take a chance on them. Turns out that I made a good choice! Points: 1. They cost a lot less than the canon cartridges 2. The print quality appears just as good. (I made a few test prints with genuine canon cartridges a while ago. Later, I printed the same text and images with the sophia cartridges (after they had been installed for a while, as to make sure that there was no canon ink left in the print-head). I could not notice any discernable differences, except that the sophia cartridges might be just a hint darker (which I think is a good thing!). Also, I do want to mention that I have been an amateur photographer for years and I've done quite a bit of my own film/print darkroom processing, in both color and black and white. So I think I have a pretty good eye for quality and color balance. HOWEVER, I do want to caution that I do not know how the ink will hold up over time (but then again, do we know how the canon ink will hold up?). a. If you're printing critical photos and archival documents, it might be safer to go with the canon cartridges (I'm sure this is just a psychological worry). b. If you're just printing everyday stuff, then these should far exceed your expectations. 3. They have chips, so the printer should recognize them the same as the canon cartridges and show you ink levels. 4. I have not had any issues with the printer head clogging or decline in print quality; I've been using these cartridges for a little over 2 months now. 5. My only real concern is that the large black cartridges are not pigment based, like the canon ones. But I don't think it's been an issue so far. I'll be sure to update if things should change, but again, I'm running on 2 months with these and I'm quite satisfied! Also, I calculated how much the canon equivalents would cost, based on amazon pricing and the same number of tanks: the canon cartridges end up costing almost 4 times as much money!!