I called Samsung to find out if this toner would fit my printer. They said , "no". I called the largest Samsung dealer in the US and they also responded, "no". I still thought it would fit my printer even after the "experts" said no. When I asked you service rep if it didn't fit could I return it. They replied that it is normally not done with an item like toner cartriges, but the description of the product didn't mention that it couldn't be done, so she made a note that if it wasn't the right toner cartridge I could return it. This meant that there was no risk in buying it. I did buy it and it was perfect. The main purpose of this review is to commend the customer service of Overstock. I used to work for Disneyworld and I thought the customer service training there was the best in the world, maybe I was wrong. Keep it up! Thank you.
The product is the standard ink cartridge for a samsung printer. It's a 4-pack with the four colors. It arrived on time.
- How accurate was the sizing? Accurate
- Please tell us about the quality of the product. Good
- Was the product free of any manufacturer defects? Yes
I own a Samsung CLX-3175FW/XXA and this is the perfect replacement for when my toner cartridges run low. There is one cyan, yellow, magenta, black cartridge in each box and they substitute exactly for what originally came with the printer. I have ordered replacements twice now from Overstock, they were the least expensive price on the internet and shipping was both times within two to three days delivered. Toner appeared fresh throughout and honestly, I have no complaints.
- How accurate was the sizing? perfect
- Please tell us about the quality of the product. top-notch
- Was the product free of any manufacturer defects? absolutely
I was amazed, I ordered the toner on Tuesday and it was here the very next day. It arrived in good condition and it was exactly what I expected. Although a pricey toner, it was about $10.00 cheaper then elsewhere and with inexpensive shipping and no taxes it was a bargain.