We have purchased several items from Overstockcom. the products are typically at a good price BUT when oversized they often come with a defect. Sometimes the product appears to have been shipped already with a problem & sometimes the package itself seems to have been damaged. It is frustrating, particularly with large items, returning or waiting for replacement parts. While my office manager is very happy with her new desk, we are still waiting on replacement parts should the damaged ones not hold up (the first replacements came in a VERY damaged package and we never accepted). it appears OS is having issues with large item freight. this is unfortunate because their customer service is VERY attentive & helpful and OVERSTOCK has a very nice selection of products at a good price. All the said, the desk looks great & was not too difficult to assemble (need 2 people due to size).
Sent with missing piece, wrong piece sent, still waiting for piece; should be here tomorrow. Overstock worked really well with me to resolve my issues.
Usually leaves our warehouse in 1-2 business days. *
Items must be returned in new or unused condition and contain all original materials included with the shipment. More details
FINAL SALE EXCLUSION: Items marked as FINAL SALE are not returnable unless the problem you experience is the result of our error.
Our standard shipping method is ground shipping. We also offer expedited shipping for most items. Your final shipping cost and estimated delivery timeframe will be available at checkout.
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* For your safety, some orders go through our loss prevention department. If we select your order for this process, we will immediately notify you that there may be up to a 3-day delay on your order.
** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.
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