I ordered this chair in black back in July to replace another banker's chair that had prematurely bit the dust. But I intentionally waited to review it because after reading quite a few mixed opinions on how well the chair holds up to daily wear and tear--especially after seeing how my previous chair did actually fit the description of some reviewer's complaints, I was cautious not to rave too soon. However, after hours of daily use for 4 months I have nothing to offer but a good report. The chair looks expensive and having spied models of similar quality at a local high-end furniture store--ones priced MUCH higher--and then alternately finding far shoddier versions of it at discount office supply places, I feel even better about my purchase. I like a chair that sits straight up and this one offers a rigid back. If you like to lean back or dislike sitting quite upright, this is not the chair for you. But if you're accustomed to banker chairs that don't have a million up/down and back/forth adjustment options, want a quality-looking piece that was easy to assemble and was not missing any parts (says the hubby), a breeze to clean, holds my not so petite frame with ease, and has held up quite beautifully, I'd buy with confidence. The two main pluses for me: the lack of flimsy plastic at the base of the chair--the piece that connects the legs to the cylinder support (my old banker's chair looked SO cheap just because of that darn piece of plastic)-- and the quality of the casters. This baby can roll as smoothly and effortlessly as any chair I've ever owned. I have no reservations that this chair will serve me well for years to come.