This rating is not towards Overstock. Overstock has an AWESOME customer service dept. I had this desk delivered twice, because the desk top was damaged during shipment. I read a customer's review before ordering this desk, and there was a known problem with the desktop arriving damaged. Needless to say, both of my shipments were damaged. I had no issues with getting a refund from Overstock, after returning the damaged product.
I received the desk (big box) I love the size of the desk as I have 2 monitors and 2 laptops to work with on daily basis. The only thing that happens was, the top of the desk was received damaged (dent) I chat with Overstock and explain the damage and they immediately replace the top of the desk. This is why I love Overstock.com they always take care of their customers. My replacement desk top was shipped in no time. Very happy with my purchase and the desk.
- How accurate was the sizing? The sizing was perfect.
- Please tell us about the quality of the product. Quality was good.
- Was the product free of any manufacturer defects? No - Replacement sent right away!
Desk pieces arrive in great shape...bbut no hardware to put it together or instructions on how to put it together....someday when I have the hardware need...I may actually have a desk....The overstock crew requested the missing pieces get sent out...wonder how long that will take? I'll update when I've gotten them.
If you are looking for a desk with no storage out towards the center of the room away from the hutch and credenza like they picture on overstock.com then this is perfect...BIG working space and very heavy and sturdy once you take the time and care to put it together correctly!
There was a scratch in the corner after I received and this scratch I think definitely was not due to delivery. It's to much an effort if I return it so I just keep it as it is. Overall I do not satisfy with such item condition. Also I found out from the scratch that the desk top are covered with vinyl material which might not last new look for long time.
Bought two of these, one had damage to the veneer on the desk top/front and having some trouble getting it returned due to the required process, but the other was fine. Easy to assemble and nice and sturdy, clean looking and ample surface space. Great value. Like the raised top so you can run computer cords to the top of the desk without having holes in the top. Does not come with drawers, so have to add you own storage options.
Unfortunately the edges were damaged;but not enough to resend and go through the hassle of returning such an enormous desk.
- How accurate was the sizing? Good
- Please tell us about the quality of the product. Not bad, would be much nicer if it were not damaged.
- Was the product free of any manufacturer defects? No.