Boss Traditional Executive Leather Swivel Chair

Rating

MY CHAIR IS NOT QUITE TWO YEARS OLD. THE CHAIR LOOKS GOOD AND OK TO SIT IN. HOWEVER, AFTER ABOUT 15 MONTHS THE SEAT SPRING WAS COMING UP THROUGH THE LEATHER AND WAS NOT NICE TO SIT ON. THERE WAS CERTAINLY NOT ENOUGH PADDING BETWEEN THE LEATHER AND THE SEAT SPRING. I CALLED NORSTAR AS PER THE WARRANTY INSTRUCTIONS AND AFTER 3 TIMES THEY SENT THE RIGHT SEAT CUSHION. ABOUT 9 MONTHS LATER THE SAME THING, PLUS THE LEFT ARM BROKE OFF. ALSO IN THE LEFT ARM AT THE FRONT EDGE THE BIG BOLT THAT HOLDS THINGS TOGETHER STARTED TO PIERCE THE TOP LEATHER OF THE ARM..I CALLED NORSTAR AS I HAD THE COMPLETE SET OF PAPERWORK SINCE DAY ONE. I WAS TOLD A NEW SEAT AND ARM WOULD BE SENT. A OK. ABOUT 8 HOURS LATER, IT WAS A FRIDAY I RECEIVED A CALL FROM NORSTAR AND THEY SAID NO. IT WAS OUT OF WARRANTY. I EXPLAINED IT WAS A 6 YEAR WARRANTY BUT PERSON COULD CARE LESS. I WAS TOLD A SUPERVISOR WOULD CALL ON MONDAY. WELL THEY DID NOT. I CALLED ON TUESDAY AND NO RECORD OF MY CLAIM OR ORDER EXISTED. AGAIN NORSTAR WANTED TO KNOW NOTHING. GET LOST...I THEN CALLED OVERSTOCK, A LITTLE HARD TO FIND THEIR 800 NUMBER, BUT I DID. THE CUSTOMER SERVICE REPS NAME WAS CURTIS. I EXPLAINED WHAT THE STORY WAS ONLY ONE TIME. AFTER ONLY 5 MINUTES CURTIS SAID HE WAS SHIPPING A NEW CHAIR AND GAVE ME ALL THE INSTRUCTIONS. THE NEW CHAIR WAS HERE IN LESS THAN ONE WEEK. I HAVE JUST FINISHED PUTTING IT TOGETHER AND USING IT RIGHT NOW.I GIVE NORSTAR A ZERO BUT OVERSTOCK GETS A 10 AND CURTIS GETS A 100. THANK YOU CURTIS.WCJR

Rating

I struggled to put it together a bit, but overall I'm happy and glad I purchased it.

Rating

I am very pleased with the traditional styling and very comfortable.The colour is more on the purple side than a red -burgundy.The assembly took me several hours and suggest help from another would have made it faster and easier....the arms are not easy to attach as the screws go in sideways not straight .I hope it holds together.very nice chair and want another to complete my home office.

• How often do you shop at Overstock.com? Few times a year
• Are you a Club O Member? No

Rating

This chair is beautiful and very comfortable!! The person that put the chair together didn't have any problems.

• How often do you shop at Overstock.com? Few times a year
• Are you a Club O Member? No

Rating

This is the most comfortable desk chair that I have ever had, and through the years I have had many, even better than the one I replaced which was much more expensive.

• How often do you shop at Overstock.com? Monthly
• Are you a Club O Member? No