If you need a rolling laptop case to use everyday for work, do not buy this case. The wheels wear out very quickly and the handles break very easily. I did get a lot of compliments since it wasn't a boring black case, but use caution when buying it because it will not last long. I am going to invest in a better quality leather case.
I received my first tote and the shipping box was extremely damaged with a section of the box removed. I received great Customer Service and a replacement was immediately sent. We felt that the damaged box had bent the telescope handle which made it difficult to extend or collapse. I recieve my second tote and the box was crushed at one end with no padding around the handle I feel again the handle was damaged or the tote has a poor handle arrangement. I was also disappointed that the size wasn't what I expected. With an 18" Tote I was wanting my 15" laptop to be able to take on my trips but the padded compartment will only fit a MAX 13" and will not work for my needs.
- How accurate was the sizing? I was disappointed that the padded section of the 18" Rolling Tote doesn't allow for my 15" laptop. That was why it was bought.
- Please tell us about the quality of the product. Handle doesn't work properly
- Was the product free of any manufacturer defects? Can't tell if it was manufacture defect or shipping since no protection in the shipping box and both attempts to send me the item had damaged to the shipping box
I use a heavy laptop for work and travel between offices. This tote is perfect. The roller blade wheels roll smoothly and the handle easily pulls out and retracts. There is a padded spot for the laptop and room for notebooks, and umbrella etc. There are pockets perfect for holding the cord, cellphone and pens. It can also be carried by the handles. I have received many compliments.