I cant say enough about the customer service with Overstock.com. I've been ordering from Overstock for over a year. It never matters if there is even a slight problem; (which is rare), They ALWAYS make sure you have the right product and are happy with the quality and item.
I am a super shopper for sure; and OVERSTOCK PROVIDES THE BEST CUSTOMER SERVICE I have ever received in 35 years of shopping. This luggage is a quality product, everything I purchase from Overstock is a quality product with a great price. The ongoing EXCELLENT CUSTOMER SERVICE brings me back over and over again. !!
This bag is not as descibed. The pictures shows a strictly BLACK AND WHITE bag. What I received is a black, white, and ORANGE, animal and paisley print bag, looks nothing like the bag in the picture. If I weren't pressed for time, I would return the bag. In addition, it is advertised as having a laptop sleeve. There is NO WAY a laptop will fit, a tablet maybe, or an ereader. The inside is fully padded, so I guess the laptop will have to just stay in the main compartment. All in all, another Overstock disappointment. I haven't shopped with them in 4 years because the quality has just gone down, and decided to give them another chance. I regret that decision.
This bag looks great, is perfectly sized for airline carryon, folds flat, which is great when living out of a suitcase/hotel room. The only thing I'd change is the length of the strap. It could be a little longer when being carried over the shoulder. Not a big enough problem to send back, though.
How accurate was the sizing? Accurate
Please tell us about the quality of the product. Excellent
Was the product free of any manufacturer defects? Yes
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