I had carefully read all of the reviews before purchasing this. I thought I'd add my own personal opinion.
I had ordered both the 19 inch, and the 21 inch roller. The 19 inch had no odor, however the 21 inch had a small one. It's not a horrible chemical order - perhaps a dye odor.. or maybe even a scotch guard type odor? It's defiantly not as horrible as others had made it seem. It was VERY well packaged when it came.. tightly sealed in a box. However, when I lifted it out, there was a tiny dirt mark on the bottom of mine. Which, I honestly don't care too much.. it's on the bottom, it's bound to get a few marks on the bottom. The wheels, and the handles all seem very nicely built. This bag is very roomy. The handle is a tiny bit on the shorter side compared to other roller's I've used. - but still an amazing buy. I would recommend this to anyone. HOWEVER - if you are purchasing the 19 inch and 21 inch together please know that the colors are slightly different, the company logo's on the bag are different, as well as the handles on the bags. They still look cute together though. Hope this helps =].