My daughter's rolling backpack broke in February. We searched all of the stores in town and no one was selling them...I guess they are only carried during back-to-school time. She was really excited about this one because she LOVES zebra print. When it arrived I immediately noticed that much of the stitching around the front compartments was lose and/or pulled out completely. However, becasue we were desperate for a backpack, I didn't return it. About a week later one of the screws holding the top handle on popped out. Luckily we found it and were able to screw it back in. If not for the stitching and the screw, the overal construction is pretty good. Much more solid than the cheap thing we purchased from Justice. I recommend that the manufcturer does a bit more quality control. I would have given it a good or excellent rating if not for these issues.
Usually leaves our warehouse in 1-2 business days. *
Items must be returned in new or unused condition and contain all original materials included with the shipment. More details
FINAL SALE EXCLUSION: Items marked as FINAL SALE are not returnable unless the problem you experience is the result of our error.
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** Most Oversize orders are delivered within 1-4 weeks. Some orders may take 6 weeks to be delivered.
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