This carry-on luggage, ITEM F 145 from the MELBOURNE COLLECTION by Rockland/Fox Luggage, was used only twice, once for a trip to Minneapolis last December, and once again for a summer trip to Sweden -- on both trips, this piece of luggage was used as a carry-on and thus under my direct supervision. On the second trip, to Stockholm, the pull-out handle which allows the bag to be rolled on its wheels refused to come out beyond the first stop, making the handle very short and causing me to have to lean over to pull the bag, which caused discomfort, pain, and back problems as a result.
We were in Sweden from May through September, and have just returned with this defective bag in order to secure replacement under the five-year warranty, which unfortunately had been partially covered up by a large sticker containing some California rules which made it very hard to read the terms of the warranty. However, upon removing that sticker, I found that THERE IS A FORTY DOLLAR SO-CALLED HANDLING CHARGE IN ORDER TO EVEN GET THE WARRANTY REPLACEMENT CONSIDERED, AND THEN FOX LUGGAGE INC. CLAIMS TO RESERVE THE RIGHT OF FINAL DECISION. THAT MEANS THAT SENDING THE LUGGAGE TO FOX LUGGAGE WOULD COST SHIPPING + THE FORTY DOLLAR CHARGE, AND EVEN THEN THE OUTCOME WOULD BE TOTALLY UP TO FOX LUGGAGE -- A SHAM & SCAM!
After many attempts to find a working email address for Fox Luggage Inc. customer service or corporate officers Shervishan H. Lee and Wayne Wang, I finally found their attorney Jen-Feng Lee's email address, and have written to him several times, asking that my email be forwarded to those corporate officers at Fox Luggage, but there has been zero response, not even an acknowledgement. Fox Luggage so-called warranty is really a scam, not a good-faith replacement offer for defective luggage, and nobody would pay forty dollars plus shipping just to be turned down by Fox Luggage -- which they surely know. These comments are confirmed by the very many internet complaints against Fox Luggage and its poor items -- buyer beware, find a decent carry-on from a decent luggaqe company, but avoid Fox and Rockland at all costs!
The dress was beautiful. The process acquiring it gave me a lot of conflict because I had no information on where the shipment was coming from. Caused two of my credit cards to be restricted! Will not purchase again unless I know where the company is located!
How accurate was the sizing? a little large
Please tell us about the quality of the product. quality was very impressive
Was the product free of any manufacturer defects? only one
What size is the large bag? I could not find it in the product details? Thanks.1007bev on Feb 16, 2014Please enter a valid question.Answer This Question
Hello 1007bev, thank you for your inquiry! The Large bag measures 28 inches high x 18 inches wide x 12 inches expandable to 14 inches deep. I hope this helps. Happy shopping!overstockcustomercare1 on Mar 1, 2014
Can the Suitcases be nested (do they fit one inside the other) ?shlomi on Apr 20, 2013Please enter a valid question.Answer This Question
Thank you for your inquiry shlomi, According to the dimensions, listed there should be no problem nesting these suitcases. overstockcustomercare1 on Apr 25, 2013
Can the small briefcase be attached to the larger suitcases in any way?beckstr4 on Dec 3, 2012Please enter a valid question.Answer This Question
Thank you for your interest. Yes, the carry-on tote bag has a detachable and adjustable non-slip shoulder strap. Please feel free to contact us again with any further questions.
overstockcustomercare1 on Dec 5, 2012
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