Bring everything you need on your next trip with this expandable upright spinner luggage. The stylish suitcase's retractable handle and 360-degree spin-wheel system make it easy to maneuver, and extra zipper pockets let you easily organize your items....more
I'm not sure who deserves the lack of stars more here, the luggage, or Delta Airlines that broke a back wheel off on my second trip. . . (No, it was not overweight--38 lbs. on the airline scale). The luggage itself weights over 12 lbs., so if you DO fill it up, it had better be with something light. I'm now shopping for lifetime warrantied luggage like Briggs and Riley. If I had all of the money I've spent on cheap suitcases, I could buy a good one.
Did the product fit true to size? yes
How is the quality of the product? mediocre
Was the product free of any manufacturer defects? yes
When I originally received the suitcase, I did love it! It was so roomy and convenient. Unfortuately, one of the wheels broke off after only 6 to 7 uses. I haven't yet pursued remedy via the warranty, but I'm exceptionally disappointed that the wheel broke off after so few uses. I ended up injuring myself lugging around a packed, 50 lb. bag that I couldn't conveniently roll into the airport and roll to my car on my trip home.
I have used this luggage twice now and am more than satisfied with it. I thought for sure it would be a scuffed up mess due to baggage handlers but it hasn't. It holds a boat load of clothes which helps on extended days traveling to not have a second bag to pay for. I LOVE LOVE LOVE the spinning wheels. No effort to push the bag along. When I visited my sister who has major back problems she saw how easy it was to move and has purchased one also.
I bought 2 of these suitcases to take to Florida for our wedding. My husband (to be) packed his and wheeled it down the hall and one of the wheels broke off. We were on our way out the door -- wow I hope this is not a sign. My suitcse is wheeling fine, but one of the zipper tabs feel off while zipping. thia is the first time I have ever written a review, but I am hoping to save someone else this disappointment.
I waited to write a review, and rightly so. I really only take 2-4 trips per year that would warrant a suitcase this large, so I hoped it would last for a few years at least. It didn't. By my fourth (or so) trip with it, the suitcase came to me in baggage claim with a broken wheel. After this happened a friend told me that two-wheelers are more sturdy as the spinning function requires the structure of the wheel area to be weaker.
Even before the wheel broke, I had begun having trouble pulling the handle up. The handle release button would get stuck. It makes me sad that I could only keep this suitcase for a year! You're better off a) buying a two wheeler or b) just spending more.
How accurate was the sizing? Spot on
Please tell us about the quality of the product. Fine
Was the product free of any manufacturer defects? Yes
we got 2 of these and we've gone to hong kong twice with these spinners and OMG, they are the best. our relatives picked us up from the airport the first time and when they helped us with the spinners, they couldn't believe how easy it was to maneuver.
The suitcase is fine it does a good job. I had 2 issues with it. #1 The pocket for shoes is too small for a size 12 mens shoe. #2 The zippered "pocket" on the inside lid of the suitcase is full length. This means that when you open the lid everything in the pocket slides the same way. My old suitcase had two smaller pockets in the lid making it easier to sort items and to get them out when needed. The straps to keep the clothing from sliding around is a nice touch. They are long enough to encompass all of the contents.
I was so excited about this purchase last month. Unfortunately, within the first leg of my trip the buttons in the front started coming off. Hopefully since I bought the warrantee I will be able to resolve the issue.
Thank you for contacting us, the Warranty only covers defect in the product.This does not mean wear and tear and or damage by airlines. Please let me know if you have any further question.
overstockcustomercare1 on Mar 11, 2013
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