I've purchased 2 sets of this luggage. My granddaughter wanted my first set, so I gave it to her and bought myself another. She is 12 years old and flies from her mom's home in Florida to see her dad in Ft. Worth several times a year. I, too, am a frequent flyer. While I realize that it is tough on luggage during flights, her set is scratched and dented more than expected. During the last flight, my larger piece was cracked on the top. Afraid to take a chance on it bursting open on another flight, I have just purchased another brand. I won't be buying a Hays hardside again.
I have been using Heys hard sided bags for many years and I travel extensively. They are super light and are hard to overpack. This set seemed a little flimsier than the ones I have used in the past. My first flight I checked it on, it came back with a dent in it. Due to the price point though, I will keep it.
The luggage arrived in less than week and in perfect condition. This hardside luggage has a textured finish which was a pleasant surprise. And the inside of the luggage is even nicer and more elegant than pictured in the online ads. It truly is an outstanding value and I'm looking forward to traveling in pride with my new luggage.