Telescope handle broken with 4 months and warranty of Calpak is a joke. We need to ship the product with return shipment and pay *****as service charge. With this money I would buy another back. I would never buy any traveler's choice product.
I bought this backpack for my daughter, her previous rolling backpack lasted 3 years. This backpack lasted less than 3 weeks and the handle that allows you to roll the backpack broke. The zippers are also cheap, they do not zip smoothly. I am very disappointed in this purchase.
Late delivery. I almost cancelled because it stayed not less than two weeks before arrival. May not buy anything I need so urgent from them. The black is not charcoal black. They need to work on their color. Although the base is really strong to carry my heavy books.
I bought this bag because I wanted something different than the average looking rolling bag. First off, the first bag I received was not what was advertised. I ordered the purple and it was supposed to have a closed handle. Not. I returned that one only to get the same bag in exchange. The representative stated they don't know what the manufacturer is going to send. Wrong answer. Second, the bag is nowhere near 18 inches. The handle pole/stick (whatever you want to call it) takes up entirely too much space in the bag. Third, the lining and inside zipper all ripped after the second use. I used the bag to carry groceries and work stuff and sometimes as an overnight bag. Right now I use it as a storage bag.
Purchased this for my 8 yr old son for school. He's notoriously rough on backpacks and book bags. We picked up two lesser quality (more expensive) bags that he destroyed one month into the school year. This bag arrived and we immediately noticed the sturdier construction and the thicker fabric. We love it and my son loves it. I couldn't be happier with this buy. Item arrived sooner than expected via ups.
We purchased this for my 3rd grade daughter. The zipper broke almost immediately. Soon after, the handle would not release without having to wiggle it. We were thoroughly disappointed with this product and would not recommend anyone spending their money on this purchase.
I have the same complaint as most other reviewers. I purchased the backpack for my son who just started fourth grade. In previous years, I had purchased the L. L. Bean rolling pack and it usually lasted for the entire school year. The L. L. Bean backpacks are expensive however, so I decided to try this more affordable model this year. I guess you do get what you pay for. I saved $30 by purchasing the CalPak, but now I need to invest in a new backpack so, ultimately, it will cost me more money in the end. I would like to point out that my son doesn't carry any books back and forth (they all stay at school) and the only things that go in are his lunchbox and the book he brings for silent reading. We used to put a water bottle in the side pockets, but those tore up first a couple of weeks ago. Very disappointed in this product. Too bad because the backpack looks very attractive and my son loved it.
Loved the look of this backpack, BUT after only 2 weeks of my son using it for school, the handle broke and now he can't use it. This is so frustrating. We have bought other backpacks for prior years from Overstock and never had a problem.