I have purchased two of these backpacks and after 20-30 days of use both of them had holes on the bottom. The seams were falling apart. I have purchased additional warranty as well. When I called Overstock.com I was told, that they will reimburse me for shipping, warranty and the merchandise. Since I was happy with that response, I went and purchased new backpacks from Overstock.com. (More expensive ones too)..... Finally, I received e-mail from them that they will credit my account.... So, I called them... AND, what a different story. NO REIMBURSEMENT ON THE SHIPPING AND NO REIMBURSEMENT ON WARRANTY. I have recommended Overstock.com to so many friends, and they have purchased things from them as well. Now, I will have to tell them about my experience. THEY TELL YOU ONE THING, BUT DO ANOTHER THING.
I bought this ahead of time for this school year-August 2009...so it's been only been 2 months of actual use before the backpack fell apart. When I tried to locate CalPak's customer service online, their website was down, but I managed to find an email. When I finally got a reply with a number to call them, I was informed that I had to pay to ship it to California (I assumed this, and shipping from Florida would be around $20), BUT THEN......they had the audacity to tell me that I would have to include a check for $9.95 to "process the warranty". The whole reason I chose this was because it was supposed to be warranted for 5 years. I'll never waste money on CalPak again.
Thanks to others who wrote a review on the product, this rolling backpack is awesome. My science books are heavy and this easily fits all text books and lab manuals as well as folders. I was able to sqeeze in my laptop as well. The sturdy wheels are good on many types of terrain even when there is debris on the sidewalk.
Loved the bag...Straps are concealed in a zipper compartment so no need to worry about the straps getting stuck in the wheels. Handle is sturdy, bag does not tip over even with books and coat hanging on the handle. Great quality for the money. Highly recommended! Also rolls great on snow and ice.
My 9-year-old son has been using this backpack for the last 2 years and the handle has finally broken. Yes there are holes at the bottom corners but what do you expect when he drags it on the ground all the time?! It is very durable. He goes to school and camps with it and he abuses it all the time. All I want to say is that it lasted 2 years and I can't believe it! I plan on buying another one for next school year!
- How is the quality of the product? excellent
My son loves this backpack. His last one was not sturdy and the wheel bracket had disconnected itself from the backpack and would not stand up on it's own. So I decided to purchase him this backpack... I was surprised by all the compartments inside the backpack. It was more than I expected and the construction of the backpack is very sturdy... it stands on its own and holds alot. I would recommend this to anyone who needs a stable backpack with wheels. My son is only 10 yrs old and brings home tons of books and I dont want him carrying all the weight on his shoulders and back daily so this was a great help for him and a great buy for me.
I was impressed with the Laptop Backpack when it was unpacked but soon discovered that my 15.6 laptop would not fit. The "padded sleeve" inside the backpack was too small for my 15.5" X 11.5" computer. Nice product but it did not meet my needs.
Straps on the two backpacks I purchased for my children tore off at the seam. The stitching is not done correctly. Not worth to take to a bag shop for repair as the repair is 50 percent of the cost. The handle of one backpack broke off. All this after 3 months use.
I purchased this for my son on October 8th. Lots of room, a section for his tablet and nice rolling wheels. By December 10, the handle had broken. I would not purchase again. Seems like these bags aren't really made for everyday use. A lot of handle pulling goes on between on and off the bus and between classes. This backpack is not up to heavy duty usage.