Worst piece of crap I have ever bought, online or otherwise. The handle is unable to stay up when pulled up to pull. Very annoying. The bag does not stand up on end, so if you are pulling it and need to stop to get something out of your pocket or purse, the bag falls over frontward onto the floor. Don't buy...unless you like aggrevation !!!!
I bought 2 of these. The wheels and zippers work great. Perfect carry on size. We went on an island trip. Did not have to check any luggage. This bag was big enough for a week long trip and fit nicely in the over head compartment of 2 different airlines. This may be the only bag I need for air travel from now on!